Senior Officer, Branch Relationship Manager, Current Account, Consumer Banking Group

• Role Summary
• The Branch Relationship Manager (Current Account) is responsible for acquiring and managing Emerging Affluent and Affluent customers, driving Current Account growth, deepening customer relationships, and maximizing product penetration through cross-sell and up-sell of DBS products and services. The role offers significant opportunities for career growth and business impact.

Key Requirements :

• •Own and drive New-to-Bank (NTB) Current Account acquisition by consistently sourcing and onboarding high-quality clients within the branch catchment area, with a strong focus on affluent customer segments.
• •Promote and drive adoption of Corporate Internet Banking, Mobile Banking approvals, Cash Management Services, Bulk Payment Solutions, POS/Android POS, QR & Soundbox solutions, Sweep-in/Sweep-out and Fixed Float Deposit structures.
• •Increase product penetration through Debit Cards, Collection Solutions, Transaction Banking products, and Wealth & Premium Savings propositions for promoters and family banking relationships.
• •Build and execute a strong acquisition pipeline through self-sourcing, referrals, branch walk-ins, local area prospecting, corporate engagement activities, and community networking.
• •Deepen relationships with existing customers to improve wallet share, customer retention, and balance growth.
• •Drive activation and utilization of digital channels including Internet Banking, Mobile Banking, Online Mutual Funds, Debit Cards, and other e-channel solutions.
• •Enhance Savings Book growth and acquire new-to-product customers to improve portfolio profitability and coverage.
• •Ensure compliance with internal policies, regulatory requirements, risk management guidelines, and customer due diligence processes during onboarding.
• •Deliver exceptional customer service while maintaining DBS service standards and ensuring efficient operational workflows, including doorstep banking services.

Candidate Profile

• •Minimum 2 years of experience in a reputed bank with strong knowledge of banking products and services.
• •Good understanding of Current Accounts, Transaction Banking, Cash Management, Liability Products, and Cross-Sell Opportunities.
• •Strong local market knowledge and awareness of competition trends.
• •Excellent relationship management, communication, sales, and networking skills.
• •Ability to identify business opportunities and build long-term customer relationships.
• •AMFI, IRDAI, FEDAI certifications and BCSBI certification will be an added advantage.

Preferred Skills & Competencies

• •Customer Acquisition
• •Relationship Management
• •Sales & Business Development
• •Current Account & Liability Products
• •Digital Banking Solutions
• •Compliance & Risk Management
• •Customer Service Excellence

Location:

Yelahanka

Job:

Product Sales

Schedule:

Regular

Employee Status:

Full time