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Deutsche Lufthansa AG

(Senior) Operational Key Account Manager (m/f/diverse)

Neu-Isenburg, Hessen, Germany

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hirly's read of this role

Role family
Supply chain
Seniority
Lead / management
Country
DE
Work mode
On-site / unstated
First seen by hirly
2 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

  • Act as the primary operational contact for assigned key accounts, ensuring successful end-to-end implementation, stabilization, and continuous operational management.
  • Design and price operational transport solutions for regular business requests, balancing customer requirements, service quality, operational feasibility, and profitability.
  • Support customer tenders from an operational perspective.
  • Create and maintain SOPs with clear operational instructions for Customer Service Teams.
  • Monitor and optimize profitability and service quality in collaboration with t:m interfaces.
  • Prepare for and participate in Quarterly Business Reviews and other operational meetings with customers.
  • Identify and implement operational process improvements.
  • Provide operational project support.

Ihr Profil:

  • Bachelor’s degree + 5 years, Master’s + 3 years, or vocational training + 8 years of relevant logistics experience.
  • Ideally, several years of experience in handling and managing radioactive and/or temperature-controlled shipments in the Life Sciences sector, including a good understanding of the related operational and regulatory requirements (esp. GDP).
  • Fluent in English.
  • Strong organizational and analytical skills, with excellent proficiency in MS Excel and ideally MS Power BI.
  • Independent, solution-oriented and pragmatic approach, with strong problem-solving skills.
  • Excellent intercultural and communication skills to work effectively in a matrix organization.
  • Strong negotiation skills.
  • Severely disabled applicants with equal aptitude are given preferential treatment.
Original posting on Deutsche Lufthansa AG's site ↗

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