Senior Operations Officer

Job Summary

The Senior Operations Officer serves as the principal operational lead supporting the Portfolio Management and Wealth Management team, bridging front-office and back-office functions to ensure seamless end-to-end execution. The role carries accountability for upholding operational controls and protocols, ensuring sustained adherence to regulatory standards, and maintaining exceptional service levels. Key responsibilities include the effective resolution of client inquiries, safeguarding high levels of client satisfaction, and championing operational excellence across the team.

Primary Responsibilities:

Lead and take ownership of the end-to-end client on-boarding process for all MCL client accounts and across various brokers, ensuring full compliance with KYC, AML and CFT requirements and securing account approval from senior management (COO/ CEO), while overseeing the accurate and timely maintenance of client records in both physical and digital formats.

Prepare and review the reconciliation of client holdings on WealthArc against MCL’s records and cash balances, ensuring all client assets and funds are fully accounted for.

Produce the New Cash Report, ensuring all new client funds are accurately captured and accounted for.

Prepare the MDRT Report in support of the Career Agency Department, which oversees the Group’s Insurance Agent credits and commissions.

Drive effective communication within the team, ensuring the timely and accurate dissemination of updates on client transactions, while managing interoffice communication and external company correspondence.

Manage the administrative function of the unit, including the design, implementation and continuous improvement of streamlined processes for documentation management and signature capture, in accordance with regulatory requirements and organizational standards.

Manage all aspects of MCL’s Repurchase Agreement (REPO) activities, serving as the primary liaison between MCL and the Trinidad and Tobago Central Depository (TTCD). This includes oversight of account management on the Depend system (creation of client accounts, assets, deposits and pledges), as well as the completion and submission of all required forms and documentation.

Discharge MCL’s Paying Agent and Registrar functions, including but not limited to: a) Directing the accurate and timely distribution of interest payments, dividends, principal repayments and any other disbursements specified under the terms of the securities, and ensuring all such payments are properly recorded on the system. b) Maintaining an accurate and current register of security holders and their respective holdings. c) Managing the transfer of bonds from purchase through to completion of the necessary transfer documentation, and liaising with the relevant Paying Agents.

Hold full accountability for the timely and accurate completion of all settlement processes.

Develop and maintain comprehensive daily and monthly schedules to support monthly reviews of the Client Database System (WealthArc), providing evaluation and strategic analysis of its functionality and performance.

Oversee the execution of compliance and internal audit deliverables, including the timely submission of regulatory KYC documentation to the Compliance Department and the preparation of comprehensive monthly and quarterly reports, while partnering closely with the Compliance and Internal Audit teams to address queries and drive their resolution.

Own the reconciliation of external agent commission fees and commissions due to internal agents.

Secondary Responsibilities:

Support and contribute to special exercises and reports undertaken by the Unit.

Lead or support any project or activity, as assigned by the CEO or Portfolio Manager, Maritime Capital Limited.

Qualifications

Education

Minimum 7 CSEC passes inclusive of Grade 1 or 2 in Mathematics and English A and

8 CAPE passes (full certificate) or an equivalent diploma or professional certificate

BSc Management, Economics, Finance, Mathematics, Actuarial Sciences or Equivalent

Experience

Minimum two (2) years experience in Financial Services Industry or similar/related role (Shared Service Centre, Operations Unit 0r Middle Office Function)

Industry Experience is an asset.

Please note that our recruitment and selection policy requires you to present a police certificate of character no older than 6 months from the date of stamp.

We thank you for your application. However, only if you have been short-listed, you will be contacted