Senior Operations Specialist

Qualifications / Experience:

We believe that our team is the most valued resource for our success. Why don’t you start your career in a multinational and challenging work environment in pharmaceutical sector? We invite you to Pfizer for our organizational structure; Global Operations Services Center which delivers services to Europe, AfME, LATAM, NA and APAC.

We will hire a Senior Operations Specialist who will be accountable for the delivery of all data processes in scope of the Global Operations Services Center as well as for market/process expert and Point of Contact for the Global Operations Services Center. The processes in scope support commercial and marketing back-office activities such as Sales & activity reporting, e-permissions, incentives, training data processes and tools & application day to day administration. Each Senior Operations Specialist will be accountable and expert for a set of countries and working with peers across the team.

We are looking for:

3-6 years’ experience in Service delivery, Shared service delivery or Sales operations.

Service oriented/Customer service mindset

Excellent IT literacy/knowledge required (technology savvy)

Experience in data stewardship, reporting and analytics delivery

Preferable knowledge of commercial processes or business analytics processes (knowledge of data sets such as IMS, Cegedim One-Key, Internal sales, Field Force activity, etc.)

Advanced Excel Skills (working with formulas, parameters)

Self-motivated

High level of independent and service oriented working attitude

Able to propose process improvements & optimizations

Able to demonstrate strong analytical and quantitative skills

Able to fact-based challenge and detail oriented

Good communication and interpersonal skills

Good team player

Experience in working in a multicultural environment preferred

Fluency in both written and verbal English is a must.

Fluency in additional EU language (Spanish, German, French, Italian, Russian) preferred

You will be expected to:

Engage with selected markets / verticals for all their requests

Ensure process documentation is maintained up to date for data & transactional processes

Act as a country expert for any issues with Delivery Team Leads

Share best practices across the Global Operations Services Center team

Deliver data validation and stewardship for data sets in scope

Deliver reporting and analytics to Biopharma Operations colleagues

Deliver data extractions from multiples databases

Deliver calculation, attainment, monthly data upload, validations and reporting of Field Force Incentives

Provide analytical support and expertise for all data process in scope

Propose and deliver solutions and ideas for any problems and issues faced

Prioritize requests and manage workload according to plan

Follow SLA & guidelines and timeline established for the team and meets SRT KPIs

Deliver high quality service for any activities in scope

Propose continuous improvement of processes in scope

Develop Subject Matter Expertise for one or more data process in scope

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

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