Senior Order Management Coordinator 2nd Shift

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

The Supply Chain Center in Krakow is part of Motorola Solutions' (MSI) global network. The department is represented by a dynamic team of almost 300 people. We constantly grow and put a strong focus on development - both organizational and individual. Within the department structure we dynamically develop world-class Demand & Supply Planning, Order Management, Order Scheduling, Delivery, Logistics, Repair Operations, Customer Master Data Management and Business Operations, which makes us the Center of Excellence for MSI globally. Supply Chain is responsible for maximizing the efficiency and productivity of the operations, and plays a crucial role in supporting the sales process through proper forecasting, order management, securing material availability, shipping, and delivery to our customers.Our purpose is to deliver exceptional value and customer experience through agility, speed, and collaboration. We are designed to bring value, lead technology innovation, and provide Motorola Solutions a competitive advantage on revenue, cost, cash, delivery & customer excellence. Our customers rely on us for the expertise, services and solutions we provide, trusting our years of invention and innovation experience. By partnering with customers and observing how our products can help in their specific industries, we are able to enhance our customers’ experience every day.We influenced the history. Now we shape the future.

Job Description

Complete order management / order cycle for all internal and external customers by performing various activities:

Order entry, change order process

Hold management in close cooperation with: finance, credit, export control, product groups, PM’s, sales etc.

Managing the most complex and non-standard cases

Coordination of orders with other Supply Chain departments

Adapting to a fast paced business with a focus on first in, first out cycle time on all requests while maintaining the ability to refocus quickly if business needs dictate

Handling customer complaints

Providing Sales support with regards to order management, customer queries

Participating in monthly close activities that result in heavier workloads and are critical to corporate financial performance

Providing training for intermediate processes when needed

Acting as a strong back-up to support all functions including point of contact in lead’s absence

Taking part in business continuity coverage and PSE support if necessary.

Basic Requirements

Excellent Business English and communication skills

Self-motivated, with an aptitude for customer satisfaction

Detail oriented, organized and a strong multi-tasker

Identifying process and knowledge gaps

Experience with working under time pressure / tight deadlines

Proactive offering mentoring and support to junior peers and new hires

Continuous learning mindset

Team player attitude is a must

Proactive

Capability to prioritize and efficiently handle various responsibilities

Ability to coordinate and manage own scope & projects preferred

Excellent work ethic with willingness to accept constructive feedback

Availability to accommodate 2nd shift working hours

• In return for your expertise, we’ll support you in this new challenge with coaching & development every step of the way.
• Also, to reward your hard work you’ll get:

Strong team-oriented culture

Contract of employment

Flexible working hours

Competitive salary package

Comfortable work conditions (high-class offices, parking space)

Volleyball field and grill place next to the office

Sports activities groups

Private medical coverage

Life insurance

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

No

Company

Motorola Solutions Systems Polska Sp.z.o.o

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.