Senior Patient Financial Coordinator

Description

Senior Patient Financial Coordinator

Full-Time | $25-$30/hr

Location: Nashville, TN

We are seeking an experienced Patient Financial Coordinator to support the financial experience of patients across multiple orthodontic locations. This role is patient-facing and focused on financial communication and account management. You will play a key role in helping patients understand their financial responsibilities and ensuring a smooth, transparent payment process from start to finish.

Key Responsibilities:

• •Present and explain financial options and payment plans to patients
• •Coordinate and set up patient payment arrangements in alignment with practice policies
• •Accurately enter patient contracts into the system
• •Review patient accounts for accuracy and resolve account discrepancies
• •Collect payments and ensure proper posting to patient ledgers
• •Maintain accurate financial records across multiple locations
• •Communicate clearly and compassionately with patients regarding balances and financial expectations
• •Work closely with practice managers and leadership to address financial concerns or workflow improvements
• •Utilize practice management software and financial tools to manage accounts efficiently

Requirements

• •High School Diploma or GED required
• •2+ year of experience in a patient financial, treatment coordination, or dental/orthodontic financial role (multi-site experience preferred)
• •Strong understanding of orthodontic or dental financial processes and payment structures
• •Proficient in Excel and practice management software
• •Excellent interpersonal and communication skills with a patient-first mindset
• •Strong attention to detail and organizational skills
• •Ability to work independently while collaborating with a team
• •Comfortable working in a fast-paced, multi-location environment
• •Willingness to travel one time a year to visit practices