Senior PMO Business Analyst - Automation, Analytics & AI (Sr. BA - AA & AI)

Job Description

The core responsibility of this role is a hands-on project delivery partner and PMO lead for emerging technology, AI, and automation in support of major change initiatives/projects in GCTO. The role will also help coordinate PMO tracking and reporting, and work to ensure technology best practices are being applied across initiatives. They will apply data stewardship and data governance principles in the management of applications. The incumbent may also identify, evaluate, build, pilot, and scale digital, AI, and automation solutions that support GCTO.

Primary responsibilities for the role include:

Key Responsibilities:

PMO project coordination

Contribute to the ongoing management of strategic process improvement initiatives within GCTO.

Provide general and project support to project managers by promoting cross-initiative alignment and best practice sharing.

AI/Automation strategy & intake

Partner across HQ Ops and GCTO functions to surface priority pain points and high-value opportunities for automation, analytics, and AI.

Lead development of business cases including problem definition, options analysis, solution scope, resource/cost estimates, benefits/KPIs, risks, and compliance considerations.

Align local opportunities with GCTO priorities; verify with relevant GCDI/central repositories and teams if there are for similar tools to avoid duplication; summarize reuse opportunities and recommendations as appropriate.

Solution design & delivery

Lead and drive the end-to-end delivery of tools and solutions (e.g., dashboards, workflow automation, AI-assisted processes) using appropriate platforms and methods.

Responsible for escalation to centralized assessment when project requirements exceed local capability or scale.

Translate business requirements into functional/technical specifications and oversee build, testing, validation, and controlled deployment; ensure security, privacy, and quality.

Project reporting, tracking & analytics

Develop or oversee development of project analytics and visualization (e.g., GCTO Project Catalog, GCTO Change Management Dashboard, GCTO Pilot Tracker, etc) to track deadlines, deliverables, resources and timelines.

Define and track project success metrics (e.g., cycle-time reduction, accuracy, adoption/satisfaction, cost avoidance/FTE savings) and embed learning loops for continuous improvement.

Governance, compliance & change

Ensure solutions comply with ICH GCP, Company policies, and local regulations; partner with Compliance/Legal as needed.

Maintain project tracking and provide periodic updates via relevant governance forums; support RRO governance processes.

Lead change management efforts, including training plans, communications, and stakeholder engagement; contribute to capability uplift in data literacy and digital ways of working.

Collaboration & solution scaling

Serve as a PMO liaison with functional representatives, Automation/Analytics/AI partners, and when required, IT and external vendors for integration and support.

Share learnings and reusable assets with other functions and project teams; assess and adapt project-specific tools for local use.

Educational Requirements:

Bachelor’s degree in a life science discipline, business analytics, computing science, engineering, or related field.

Required Experience:

Minimum of 5 years of relevant experience in data/analytics, process improvement, or technology-enabled transformation within life sciences/healthcare or a comparable regulated environment which includes:

Successfully designing and delivering automation/analytics/AI-enabled solutions (e.g., dashboards, RPA/workflow automation, AI/ML pilots) that produced measurable improvements.

Experience coordinating cross-functional stakeholders, with hands-on project management in a matrix environment.

Preferred Experience:

Experience working across multiple functions or on cross-functional process improvement initiatives.

Exposure to integrations with IT/data science teams.

Familiarity with clinical trial processes and operational metrics.

Compliance/regulatory: understanding of ICH GCP and applicable quality and data protection requirements.

Required Knowledge, Skills and Abilities:

Business process modeling and requirements techniques: e.g., process mapping, user stories, acceptance criteria, functional specifications

End-to-end product and solution ownership mindset: with accountability for value delivery across the full solution lifecycle (ideation, MVP, rollout, scaling, maintenance, and retirement).

Data literacy and analytics: ability to translate business questions into metrics; hands-on with BI tools (e.g., Power BI/Tableau) and data querying basics (SQL or equivalent).

Automation/AI awareness: practical experience with workflow automation/RPA platforms; exposure to AI/ML use cases and constraints in clinical operations.

Program/project management: planning, prioritization, risk/issue management, and delivery at pace; comfortable with Agile/Lean practices.

Communication & influence; ability to influence across functions and present technical topics to non-technical audiences.

Change enablement: stakeholder engagement, training, and adoption support.

Problem-solving & critical thinking: structured analysis, hypothesis-driven approach, and pragmatic delivery mindset.

Required Skills:

Adaptability, Automation, Cross-Functional Teamwork, Data Analytics, Process Improvements, Project Management, Risk Management, Solutions Delivery, Stakeholder Communications, Workflow Automation

Preferred Skills:

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The primary location for this posting is:

• USA - Pennsylvania - North Wales (Upper Gwynedd)
• Where required by law, the compensation range for this role is provided below.

The salary range for the primary location of this role is:

• $106,200.00 - $167,200.00
• This range reflects the Company's reasonable expectation of the base salary applicable to this role at the time of posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits. Available benefits include medical, d