Senior Post Closing Specialist

Join Us in Making an Impact ✨

At OneAZ Credit Union, our success is measured only by yours. We’re here to create lasting change in the lives of our members, our communities, and our team. If you're looking for a career with purpose, where your work truly matters—you've found it!

Who You Are 🧩

You’re impactful, compassionate, and fearless, ready to embrace new challenges and shape the future of financial well-being. You take accountability for our success and thrive in an environment where curiosity is celebrated. If this sounds like you, let’s build something great together.

What You’ll Do 🚀

📍This position will be located at our Corporate Office: 2355 W Pinnacle Peak Rd, Phoenix, AZ 85027

The Senior Post Closing Specialist is responsible for ensuring funded loans are delivered accurately, purchased timely, and effectively resolved when issues arise. This role serves as a primary resource for investor delivery operations and rebuttals and acts as a main point of contact for investor delivery.

Essential Functions

Coordinate the end-to-end delivery of funded loans through investor purchase.

Manage investor suspense, rebuttals, and curative documentation.

Serve as the primary escalation point for delivery disputes and delayed purchases.

Coordinate post-closing activities to ensure accuracy and timely completion.

Track purchase timelines, aging pipelines, and day-to-cash.

Function as the main point of contact for (Fannie Mae) investor, subservicing management.

Monitor delivery service expectations and performance standards.

Analyze delivery defects and implement process improvements.

Manage MERS monthly reconciliation for errors.

Serves as subject matter expert (SME) for post-closing, loan delivery, FNMA certifications, and trailing document management.

Researches and resolves complex investor, custodial, title, recording, and compliance exceptions.

Leads remediation efforts for post-closing audit findings, quality control findings, and investor defects.

Performs analysis of recurring document or delivery issues and recommends process improvements.

Coordinates resolution of investor suspense conditions.

Reviews loan sale exceptions and work directly with investor representatives to resolve defects.

Monitors loan purchase status and certification timelines.

Assists with balancing, reconciliation, and sale reporting activities.

Monitors investor, regulatory, and internal policy changes impacting post-closing operations.

Assists management with audit preparation and regulatory examinations.

Supports MERS reconciliation and exception management activities.

Provides training and mentoring to new and existing associates.

Assists in developing department procedures and best practices.

Acts as a resource for complex escalations and operational questions.

What You Bring 🎯

High School Diploma Required

8-10 years similar or related experience in mortgage experience, including demonstrated experience in mortgage post-closing and Fannie Mae delivery, required.

Experience resolving investor exceptions and purchase delays required.

Familiarity with LOS platforms and investor delivery portals.

Strong analytical skills with the ability to manage cash timing metrics.

Strong communication skills with demonstrated judgment and accountability.

Strong understanding of the MERS Registration Portal.

Well-developed computer skills.

Knowledge and experience with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.

Strong organizational, accuracy, attention-to-detail, and prioritization skills.

Arizona Public Notary - Within 60 Days Preferred

Compensation & Benefits 🎉

Generous paid time off: paid holidays, floating holidays, personal days, vacation days, plus sick time

Low-cost Medical, Dental & Vision plans

Paid childcare assistance

Award-winning 401K

Gym fee reimbursement

Tuition Reimbursement

Student loan repayment

...and much more. Explore all the details in our comprehensive Benefits Booklet

Target hiring range $24.01 / hr. - $30.01 / hr. (Depending on experience and prior to any incentives this position is eligible for)

Why Join OneAZ?

At OneAZ, we’re not just a credit union; we’re a financial trailblazer that passionately cares about inspiring dreams and driving prosperity in the communities we serve. We exist to clear the way for dreamers and doers, aspiring to be the bank for new pioneers.

We are driving change in our communities, constantly improving our products and services so our members and their families can relentlessly pursue their dreams. By embodying our values and living our promise, you’ll be part of a team committed to exceeding expectations and redefining what’s possible.

Additional Notes:

Knowingly submitting false information will result in disqualification for consideration of future positions, termination of employment and forfeiture of other rights. Candidates for this position will be required to sign an authorization for OneAZ to conduct a credit and criminal background check, pursuant to procedures in the Fair Credit Reporting Act and any other applicable laws. All candidates will be considered for this position on an individualized basis, in compliance with all applicable equal employment opportunity laws. Ensures compliance with applicable policies, laws, and regulations, including the Bank Secrecy Act (BSA), Anti-Money Laundering (AML) compliance, USA Patriot Act, and Office of Foreign Assets Control (OFAC). This job description should not be considered all-inclusive. It is merely a guide of expected duties. The associate understands that the job description is neither complete, nor permanent and may be modified at any time. At the request of their supervisor, an associate may be asked to perform additional duties or take on additional responsibilities without notice. Complies with all policies and standards. Position grades could fluctuate based on market value.