Senior Pricing Manager – Portfolio Optimisation & Profitability

At ING Australia, you'll have the opportunity to build a career as unique as you are. Backed by a collaborative culture, innovative technology, and a customer-first mindset, you'll play a key role in helping our customers stay a step ahead in life and business.

We're seeking a Senior Pricing Manager - Portfolio Optimisation and Profitability (internally known as Senior Customer Journey Expert - Mortgage Pricing) to lead portfolio optimisation and pricing strategy for our mortgage business. Reporting to the Product Area Lead, Pricing & Credit Risk, Mortgages, you'll use data-driven insights to drive profitable growth, optimise portfolio performance, and shape strategic pricing decisions that deliver value for both customers and the business.

What you'll do

Lead portfolio optimisation across the mortgage value chain, identifying key performance drivers and growth opportunities.

Develop and execute pricing strategies that improve profitability, reduce attrition, and increase customer lifetime value.

Optimise balance sheet performance through margin management, ROE improvement, and cost-to-serve insights.

Forecast portfolio and revenue performance, providing strategic recommendations based on emerging trends and market dynamics.

Enhance pricing sophistication through advanced analytics, lifecycle modelling, and executive-level business case development.

What we're looking for

Exceptional commercial acumen with a deep understanding of banking products, profitability drivers, and portfolio economics.

8+ years' experience in banking portfolio management, mortgage pricing, retail banking, or consulting within financial services.

Advanced analytical and modelling capability, with proficiency in SQL, Python, SAS, or similar data tools.

Proven ability to influence senior stakeholders through strategic thinking, data-led insights, and executive communication.

Degree qualified in a quantitative discipline such as Finance, Mathematics, Statistics, Actuarial Studies, or a related field.

What’s in it for you?

Discounted ING Health Insurance

An additional Rest Day to support your wellbeing

An IMPACT day to volunteer on approved sustainability activity

About Us

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply

Sound like your kind of vibe? We can’t wait to hear from you!

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)

ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia.

Need more?

Contact: Skye Griffiths on skye.griffiths@ing.com

For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: rpoteam.au@ing.com

Applications close Thursday 17th September

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