Senior Product Manager (12 month contract)

About Certn

At Certn, we’re changing how trust works with The World’s Easiest Background Check. We’ve raised $127M+, earned Deloitte Fast 50 recognition three years in a row, and we’re still only scratching the surface. Our goal is straightforward: help people move faster - into jobs, homes, and opportunities - by simplifying the path to trust.

We’re not a traditional background screening company. We’re a team of curious, collaborative builders who care about solving real problems for real people. We challenge each other, move fast, and have fun doing it. If you want to grow, make an impact, and help shape products used by millions, this is your place. Let’s build what’s next, together.

About the Role

The Senior Product Manager (12-month contract) role is responsible for developing and executing product strategies and roadmaps aligned with business goals and market trends. The role drives the product development process through collaboration with cross-functional teams and utilisation of market research to inform product decisions.

This role will have a strong external focus, engaging with customers, global stakeholders and industry sources to refine and prioritise the strategic direction of the solution.

Key Responsibilities

Product Strategy and Planning

Develop and execute product strategies and roadmaps aligned with overall business goals and market trends

Define and prioritise product requirements, user stories, and use cases based on customer needs and business objectives

Conduct market research, competitive analysis, and customer insights to inform product decisions

Collaborate with cross-functional teams to gather input and ensure smooth product development and launch

Identify market opportunities, emerging trends, and customer pain points to drive product innovation

Define and communicate the product vision, roadmap, and strategy to internal and external stakeholders

Discover and validate market problems for both existing and future customers

Product Development

Drive the product development process from concept to launch, including defining product specifications, collaborating with engineering teams, and overseeing testing and quality assurance

Build and own the product roadmap of incremental improvements and iterative development

Collaborate with marketing and sales teams to develop product collateral, sales enablement tools, and marketing campaigns to drive product adoption and revenue growth

Provide input into go-to-market strategies, product positioning, and messaging for product launches

Analyze customer feedback and user testing to inform product decisions and iterate on features and functionality

Define and track product performance metrics, conduct data analysis, and generate insights to measure product success and identify areas for improvement

Research and evaluate new technologies, industry trends, and competitor offerings to identify opportunities for product differentiation and competitive advantage

Cross-Functional Collaboration, Communication and Mentorship

Collaborate with cross-functional teams, including engineering, design, marketing, sales, and customer success, to ensure alignment and smooth execution of product initiatives

Build relationships and maintain open lines of communication within the company and with key external stakeholders

Create and distribute regular updates on changes and progress within the solution roadmap

Foster a collaborative and inclusive culture within the product team and across the organisation

Provide guidance and mentorship to junior team members and contribute to their professional growth and development

Support Build Processes

Write user stories that reflect key outputs from a customer perspective, so the engineering team has sufficient context, requirements, and a clear “definition of done”

Contribute to the engineering planning process by sharing insights on product strategy and vision

Participate in relevant scrum ceremonies, such as sprint planning and sprint reviews, as a key stakeholder

Determine buy, build, or partner decisions

Conduct high-level technology assessments to determine suitability for use in the product

Monitor delivery progress and communicate with stakeholders on delays and launch timeframes so dependencies can be managed

Product Performance and Profitability Analysis

Develop profitability calculations on the potential or actual success of a proposition using ROI, cost of delay, or other modelling tools to determine which products and features to add, keep, retire, or grow

Define and analyse product success metrics to evaluate the product and any changes or new features launched

Perform data analysis in collaboration with the BI team to extract product usage statistics

Gather and organise market research to develop and articulate the positioning and value of a proposition in various markets

Work with key customers, analysts, and members of the global organisation to gather requirements for future releases based on feedback

Key Qualifications

Proven track record of successfully developing and launching software (SaaS) products, preferably in a global or fast-paced startup environment

Deep experience with product development processes, methodologies, and best practices covering the product lifecycle

Demonstrated experience owning and driving product strategy, roadmap planning, and product lifecycle management

Demonstrated ability to collaborate with cross-functional teams, including engineering, design, marketing, sales, support, and customer success, to achieve successful product outcomes

Experience conducting market research, competitive analysis, and customer insights to inform product decisions

Data-driven mindset, with experience analyzing verification performance metrics, running experiments, and leveraging insights to drive product improvements

Excellent communication skills across all mediums

This role involves frequent travel (up to 20%).

Bonus

Experience in product management for enterprise-level or B2B SaaS products

Track record of successfully working with global remote teams

Experience with go-to-market strategies and product positioning

Experience with Agile or Scrum methodologies, and familiarity with product management tools such as Jira, Asana, or Trello

Experience with decision engines and billing systems

If you meet most, but not all, of the qualifications listed above, we still encourage you to apply. We recognize that strong candidates come from a wide range of backgrounds and experiences, and we value the diversity of perspectives that brings.

Our Culture

Certn is a remote-first company with a high-performance edge. We value hustle, hunger, and helping each other win - but we also have a strict no-jerk policy. Ambition here is about lifting people up, not stepping on toes.

We think like owners and execute with urgency.

We’re customer-obsessed and always learning.

We give real feedback and hold each other to high standards.

AI in Our Culture

We’re AI enthusiasts. From Ops to Legal, Product to People & Culture, we use AI to move faster, make smarter decisions, and build better experiences.

We believe in using AI intentionally - ethically, creatively, and always in service of delivering more for our customers and each other. Don’t worry if you’re not an expert; curiosity and a willingness to learn matter most.

Come As You Are

We’re committed to building a workplace that’s diverse, inclusive, and empowering for all. If you need accommodations to support any special needs at any stage of the recruitment process, just let us know - we’ve got you.

One Last Thing…

Just so you know, the selected candidate will be required to complete a background check. This means you will get to see first hand what we do, and trust us, we do it REALLY well!

How We Hire

We use AI tools to support our recruitment