Senior Product Manager

Senior Product Manager

Handbooks, Compliance Learning, and Multi-State Compliance

Workforce Compliance | Reports to: Senior Director, Product Management | Mitratech US

At Mitratech, we are a team of innovators focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we're always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

About the Team

Mitratech Workforce Compliance turns constantly changing labor and employment law into a strategic advantage for US employers of every size. Our ARIES Intelligence Core combines an expert-curated labor law corpus, agentic AI, and certified HR experts to assure compliance everywhere employment law introduces risk: every law, every policy, every employee, from sourcing to termination. We reach employers directly and through partners, including brokers, carriers, PEOs, and HCM and payroll platforms.

This role sits on our newly formed Workforce Compliance product team. The team exists to own the customer problem end to end: understanding the buyer, the user, the approver, and the accountable owner behind every compliance job, and shaping one coherent product direction across the portfolio. We build once on shared intelligence and reusable capabilities, we lean on licensed experts for judgment, and we hold ourselves to evidence over opinion. Product managers here decide within their scope, raise concerns while they are still small, and communicate clearly so that decisions get made faster.

Job Overview

Mitratech is seeking a Senior Product Manager to own the customer problem of keeping a growing, multi-location workforce compliant with the policies, notices, and training the law requires. Your primary products are Handbooks and compliance learning. Your workflow scope covers Multi-State and Jurisdiction Management and Onboarding, excluding I-9 and E-Verify, which is owned by peera.

Multi-state compliance and handbook confusion is the single largest theme in our customer and prospect conversations today. Employers who built a business in one state and expanded to three do not know what changed, usually find out after a mistake, and are maintaining a handbook by copy and paste. Brokers and PEOs who deliver that handbook under their own brand cannot always prove it is current or that it is being used. Employees rarely see or acknowledge the policies that protect both sides. Producing a compliant handbook today is time consuming and often requires rounds of revision. We believe that the process should be efficient and that delivering insights to the right system or person at the right time should be paramount.

You will own that problem across every channel we sell through: our own product, partner platforms, chat, and authorized agents calling our Intelligence Core. You will decide which customer journeys come first, what the shared handbook engine must do, how policy changes flow into acknowledgments, training assignments, and downstream HR and payroll settings, and how we prove the outcome to the employer and to the partner who sponsored it.

What you will own

Handbooks: intake, policy selection and assembly from verified content, multi-state and section-level editing, review and human approval, versioning, publication, and portability of the employer's handbook across sponsor and broker changes

Learn and Compliance Learning: mandated training (harassment prevention, safety, and similar) assigned and tracked against the jurisdictions where employees actually work, and the proof of completion that goes with it

Multi-State and Jurisdiction Management: the employer's jurisdiction footprint as a shared, reusable input that triggers the right policies, notices, training, and alerts when a workforce crosses a state line or a headcount threshold

Onboarding (excluding I-9 and E-Verify): new-hire state reporting, wage theft prevention notices, and handbook and policy acknowledgment at hire and at every policy update

The post-approval loop: distribution to employees, acknowledgment tracking, manager guidance, and a human-reviewed handoff of policy changes to payroll and HRIS configuration

How these experiences show up inside partner platforms and through the Intelligence Core API, with attribution that travels with our content

Essential Duties & Responsibilities

Own the customer problem

Be the person in the company who knows the most about how a multi-location employer, an HR generalist, a broker account manager, and a PEO team actually keep policies and training current today, and where that work breaks

Maintain a living view of buyer, user, approver, and accountable owner for each job in your scope, across direct and partner channels

Set the outcomes we are aiming for (for example, time to a publishable handbook, share of employees acknowledged, training completion against mandate deadlines) and hold the team to them

Lead customer discovery

Run a continuous discovery cadence: weekly conversations with employers, HR practitioners, brokers, PEOs, and our own HR experts, plus regular review of sales and support call evidence

Turn what you learn into explicit, testable assumptions. Label what we know, what we assume, and what the evidence supports

Collaborate with Product Design to validate solutions with prototypes and small experiments before committing engineering capacity, and be willing to kill ideas the evidence does not support

Partner with the persona and research work already underway so the team shares one picture of the customer instead of several

Shape AI-native experiences with experts in the loop

Design handbook and training experiences with our Foundations counterparts that gather employer context once, apply cited guidance and expert review, coordinate the approved facts into the document, the acknowledgment, and the training assignment, and prove completion

Define where an agent can act, where a human must approve, and where a question routes to a licensed expert.

Work with the Intelligence Core team so your experiences draw on the shared labor law corpus and employer context rather than duplicating intelligence

Deliver and measure

Write product requirement documents and decision documents that engineering, design, and content experts can act on. Prioritize the backlog and own launch and adoption

Define the metrics that show whether the customer problem is actually getting solved, instrument them, and report on them plainly

Protect current customer and partner commitments while shaping the next plan, and surface conflicts early

Work across the company

Partner with engineering, design, data science, the compliance content team, HR advisory experts, customer success, partner management, and go-to-market

Give partners a clear story for how Handbooks and Learn add value in their channel and how they can prove utilization to their own clients

Enable sales, support, and implementation on what you ship and why it matters to the employer

What Success Looks Like in Your First Year

You have interviewed dozens of employers, practitioners, and partners and produced a synthesis the whole t