Senior Product Manager

Razorpay is one of India’s leading full-stack financial technology companies, powering the way businesses move, manage, and grow money. Founded in 2014 by Harshil Mathur and Shashank Kumar with a simple vision - to simplify payments for Indian businesses - we’ve since grown into a fintech powerhouse driving India’s digital payment revolution.

Razorpay powers millions of businesses with a smarter, scalable stack that goes beyond transactions to help them truly build and grow.

From building AI-native agentic payments, to AI-assisted fraud detection and real-time risk intelligence to automated reconciliation, smart payouts, and predictive financial insights, we are embedding intelligence across our stack to make money movement faster, safer, and more efficient. In close collaboration with ecosystem partners - including banks, networks, regulators - we are pioneering industry-first solutions that are shaping the next era of fintech

Across India, Singapore and Malaysia, our products span everything from seamless checkouts to payroll automation - powering a fintech ecosystem that’s redefining how money moves across Asia.

Today, that ecosystem supports everyone from early-stage startups to some of India’s largest enterprises, enabling them to accept, process, and disburse payments at scale while expanding into new ways of managing money more efficiently.

Our scale speaks volumes: Razorpay processes $180+ billion in annualized transactions, powering leading businesses like Airbnb, Facebook, WhatsApp, Airtel, CRED, BookmyShow, Zomato, Swiggy, Lenskart, Mirae Asset Capital markets, Indian Oil, National Pension Scheme - and over 100 of India’s unicorns. With strong roots in India and growing operations in Southeast Asia, we are shaping the next chapter of financial technology across the region.

We are backed by global investors including GIC, Peak XV Partners (formerly Sequoia Capital India & SEA), Tiger Global, Ribbit Capital, Matrix Partners, MasterCard, and Salesforce Ventures, having raised over $740 million to date. Strategic acquisitions - including Ezetap (POS and offline payments), Curlec (Malaysia expansion), BillMe (digital invoicing), and POP (rewards-first UPI) - along with earlier moves in fraud prevention, payroll, and lending, have further strengthened our platform and widened our footprint across Asia.

But what truly sets Razorpay apart is our culture. At Razorpay, ownership is our oxygen - you own what you build, with no micromanagement or red tape, just the runway to make your ideas fly. Learning is a lifestyle - if you’re curious, you’ll feel at home here. People > Pedigree - we hire for attitude, hustle, and hunger more than degrees. Transparency thrives over titles - this is where interns question CXOs and CXOs say “thank you.” Guided by our values of Customer First, Autonomy & Ownership, Agility with Integrity, Transparency, Challenging the status quo and a strong belief that Razorpay grows with Razors, you’ll be part of a 3000+ strong team building not just products, but the financial infrastructure of the future.

• About the team
• Razorpay is India's leading full-stack payments and financial services company. The SME Payments Group owns the end-to-end experience for small and medium businesses across 14 product pods: onboarding, activation, payments, dashboard, growth and AI-native products.

Onboarding Infra is the platform layer under every merchant's first mile. It runs sign-up and identity, KYC and verification, and the workflow and state systems that take a business from sign-up to live payments while keeping Razorpay compliant with RBI and CKYC norms. It also powers agentic onboarding: RAY, our AI assistant, verifies and activates merchants through this team's APIs.

You will own a platform whose consumers are other product teams, AI agents and regulators as much as merchants.

• What you'll own
• You will own six platform areas end to end, with a senior engineering team of principal, staff and senior engineers.

Area

What it covers

Sign-up and identity

Sign-up, login and user and merchant creation across email, mobile and Google

KYC and verification

CKYC, video KYC; world class OCR platforms; KYC partnerships

Onboarding workflows and state

The workflow engine and state machine behind merchant KYC and periodic re-KYC; event-driven state sync to downstream systems

Data privacy and segregation

PII vaulting, consent, and clean separation of data and services across legal entities

Agentic onboarding rails

The APIs, tools and guardrails that let an AI agent verify and activate a merchant safely

Platform reliability

SLOs, incident load, support tickets caused by system issues, and test coverage, owned jointly with engineering

What you'll do

Own the Onboarding Infra roadmap and its outcomes: compliance, verification coverage and accuracy, latency, reliability and cost per verification, all tied back to merchant activation.

Write PRDs and API specs engineers can build from: data models, state transitions, failure modes, idempotency, retries and SLAs.

Review tech specs and design docs as a peer, and make the call on build-versus-buy, sync-versus-async and consistency tradeoffs.

Turn regulation into system design with Compliance, Legal and Risk: RBI KYC directions, CKYC and the DPDP Act. Keep Razorpay audit-ready.

Pick and manage verification partners (registries, bureaus, video KYC and data providers) on coverage, accuracy, latency, uptime and cost. Design the fallbacks when one fails.

Build the rails for agentic onboarding: expose verification and workflow capabilities as clean tools an AI Agent can call safely, with evals, guardrails and human review where risk demands it.

What we're looking for

Experience and background

4 to 8 years of product management, with at least 2 years owning a platform, API or infrastructure product.

An engineering foundation: a degree in computer science or engineering is not a mandate, ideally 2+ years as a software engineer, solutions architect or similar before moving into product.

Fintech, payments, banking, lending or identity experience is a plus.

Technical depth

Reads and writes API specs (REST, OpenAPI) and designs contracts other teams depend on.

Understands distributed-systems basics: event-driven architecture and queues, workflow orchestration, idempotency, retries, eventual consistency and state rollback.

Holds their own in design reviews: data models, service boundaries, latency budgets, SLOs and failure modes.

Reads observability data (dashboards, traces, logs) and can triage an incident alongside engineers.

Fluent in SQL; analyses funnels and system data without waiting on an analyst.

Knows the basics of PII handling, encryption, access control and data vaulting.

AI and agentic systems

Has shipped or prototyped with LLMs and agents: tool calling, agent orchestration, evals and guardrails. Not a future interest; show us what you built.

Uses AI tools daily in their own work: specs, analysis, prototyping.

Collaboration and communication

Earns the trust of principal and staff engineers through technical judgment

Works well with Compliance, Legal, Risk and external partners, and turns ambiguous regulation into crisp requirements.

Writes clear, short docs that ends the debate.

Good to have

Built or run KYC, AML, identity verification, onboarding or risk platforms.

Working knowledge of India's KYC stack: CKYC, video KYC, DigiLocker, and PAN, GSTIN and Udyam verification.

Has been through RBI regulatory programs or audits, or DPDP Act compliance work.

Identity and auth experience: OAuth, SSO, OTP login and account security.

Managed external vendors against SLA-backed contracts.

Founder or early-stage experience building infrastructure from zero.

Why this role

Every Razorpay merchant passes through your platform. Your work shows up directly in activation and compliance.

You will make onbo