Senior Product Manager - Centralized Billing Solutions

We are currently seeking a Senior Product Manager to shape strategy and own end-to-end outcomes for complex product areas within our Invoicing Solution, spanning multiple teams. This enterprise billing platform connects warehouse chargeable events, customer contracts and rates, charge management, and invoice generation and delivery to enable accurate, timely billing across Lineage’s cold storage network. This is a REMOTE position. We are unable to sponsor work authorization, now or in the future, for this position.

We seek an individual who translates strategic goals into actionable solutions, influences across functions, and mentors developing Product Managers. Our Product Management team provides the vision, execution, and analysis to build our future. This role advances reliable, no-touch billing workflows, freeing Customer Care and operations for higher-value work.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Shape product strategy and develop the roadmap for assigned product areas and services, taking a product-line view of priorities and aligning business goals, customer needs, and technical feasibility

Partner with Finance and Operations, Finance, Commercial, Customer Care, and Engineering to prioritize opportunities; build executive-level trust and communicate the product vision, tradeoffs, and outcomes to secure alignment

Collect and analyze user feedback and billing exceptions to understand current workflows and business needs and shape requirements, features, and end products

Identify information for data-driven decisions and rapid issue resolution, including traceability from warehouse events through charges to invoices

Produce and/or review business requirements for rate application, charge validation, and exception handling to deliver the intended business benefits

Own the product lifecycle and outcomes from vision through implementation and post-launch evaluation, translating strategy into execution plans and leading cross-team alignment on facility rollout, user adoption, and continuous improvement

Define and monitor KPIs for strategic outcomes, performance, adoption, and value, including billing accuracy and timeliness, no-touch processing, manual exceptions, and billing-related credits; partner with Finance to evaluate ROI and track financial benefits

Collaborate with geographically diverse agile teams to execute the roadmap, coordinating integrations with warehouse management systems and downstream systems (e.g., Salesforce and Workday)

Lead cross-team planning and tradeoff discussions, managing dependencies and risks across delivery streams and maintaining consistent stakeholder communication and feedback loops

Understand end-to-end warehouse and billing processes to identify opportunities for scalable integrations, auditable transactions, and standardized workflows across facilities

Mentor Product Managers and advance product discovery, delivery, and Agile practices across teams to accelerate time to value

Bachelor’s degree

Typically 8 or more years of product management or equivalent relevant experience, including leadership of complex initiatives across multiple teams

Demonstrated experience owning end-to-end product outcomes and translating product strategy into execution

Understanding of Agile methodologies and other software industry standards and best practices

Technical acumen should include:

Ability to engage directly with engineering teams to create technical user stories

Understanding of technical architecture and its technical limitations

Strong familiarity with backend products, data flows, and integrations approaches (e.g. APIs)

Ability to influence without authority and communicate complex information to business, technical, and executive stakeholders

Strategic product planning and analytical skills, including evaluating tradeoffs across product areas and navigating ambiguity

Excellent organizational skills and ability to function in a fast paced, highly visible, and changing environment

Experience with enterprise billing, financial systems, or warehouse and logistics software is preferred

Ability to travel up to 20% of the time

Why Lineage?

This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers’ requirements. Beyond that, you’ll help us grow and learn on our journey to be the very best employer in our industry. We’ll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.

Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status under federal, state and local law.

Benefits

Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, 401k retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year.