Senior Product Manager - Commercial Suite & Payments

Job Description:

Lead the Future of Card Payments Innovation

CSI is seeking an experienced and strategic Senior Manager, Product Management – Cards to lead the vision, strategy, and execution of our Cards product portfolio. This leadership role will oversee a team of Product Managers responsible for delivering innovative payment solutions supporting Commercial Cards, Prepaid Cards, Secured Cards, and emerging payment technologies. As a key member of the Payments leadership team, you will help shape product strategy, mentor product professionals, drive portfolio execution, and partner with cross-functional teams to deliver market-leading payment solutions. This role combines people leadership, strategic planning, market expertise, and product execution to support CSI's continued growth and innovation within the payments industry.

What You'll Do

Product Strategy & Portfolio Leadership

Lead the execution of CSI's Cards product strategy and roadmap.

Lead the execution of various card operations initiatives across the Payments organization

Define the vision, direction, and long-term strategy for Commercial Card, Prepaid Card, and Secured Card solutions.

Drive product innovation by identifying market opportunities, customer needs, and competitive trends.

Partner with Product Managers, Product Owners, Engineering, Architecture, Operations, Marketing, and Sales teams to deliver strategic initiatives.

Develop business cases, pricing strategies, ROI analyses, and profitability models to support investment decisions.

Manage the full product lifecycle, including strategy, prioritization, development, launch, adoption, and optimization.

Ensure product documentation, roadmaps, positioning statements, and other strategic artifacts are maintained and current.

Support go-to-market initiatives and product launches while partnering with Product Marketing on positioning and messaging.

Leadership & Team Development

Lead, mentor, and develop a team of Product Managers and Product Analysts.

Foster a culture of collaboration, innovation, accountability, and continuous improvement.

Provide coaching, guidance, and professional development opportunities for team members.

Establish priorities, allocate resources, and ensure team alignment with organizational goals and objectives.

Drive execution of departmental objectives and key results (OKRs).

Manage departmental performance within approved budgets and operational targets.

Customer & Industry Engagement

Serve as a trusted advisor and subject matter expert to customers, prospects, and internal stakeholders.

Conduct consultative discussions with financial institutions regarding card products, payment strategies, and market opportunities.

Support strategic customer engagements, demonstrations, and cross-sell opportunities.

Represent CSI at conferences, industry events, webinars, and customer forums.

Monitor market trends, payment technologies, and regulatory developments to influence product direction.

Product Operations & Governance

Ensure Agile, Scrum, and Software Development Lifecycle (SDLC) processes are effectively implemented and consistently followed.

Drive product execution and delivery excellence across the organization.

Collaborate with executive leadership to prioritize initiatives and align product investments with business objectives.

Support strategic planning activities and help guide the future direction of the Payments organization.

What We're Looking For

Required Experience

10+ years of professional experience in Product Management, Payments, Financial Services, or related industries.

Bachelor's degree or equivalent combination of education and experience.

Experience leading Product Management teams and developing high-performing product organizations.

Proven success defining product strategies, roadmaps, feature prioritization, and lifecycle management.

Experience leading complex payments or financial technology initiatives from concept through execution.

Strong people leadership experience, including coaching, performance management, and talent development.

Cards & Payments Expertise

Deep expertise in the card payments industry, including:

Commercial Cards

Prepaid Cards

Secured Cards

Card Issuing Platforms

Card Program Management

Payment Networks

Hands-on Commercial Card product management experience required.

Strong understanding of:

Commercial payment workflows

Spend controls and card program administration

Virtual card capabilities

Card lifecycle management

Card network rules and operating regulations

Experience supporting or managing Prepaid Card and Secured Card programs.

Risk, Compliance & Operations

Knowledge of:

Card network compliance requirements

Fraud prevention and mitigation strategies

Risk management frameworks

Regulatory and operational requirements for card programs

Experience navigating customer escalations and complex operational challenges.

Strategic & Analytical Skills

Strong market research and competitive analysis capabilities.

Ability to identify customer pain points and translate them into innovative product solutions.

Experience developing business cases, pricing models, and financial analyses.

Strong executive communication and stakeholder management skills.

Client Relationship Management

Experience working directly with banks, credit unions, fintechs, or financial institutions.

Ability to build trusted relationships with customers and key stakeholders.

Proven ability to influence decisionmakers and successfully manage complex customer situations.

Technical & Product Management Skills

Experience working in Agile environments.

Familiarity with product management and delivery tools such as:

Aha!

Jira

Confluence

Similar product management platforms

Ability to collaborate effectively with technical teams, Product Owners, Engineering, and Architecture.

Preferred Qualifications

Pragmatic Institute Certification Level II or higher.

Experience with payment modernization initiatives or digital transformation efforts.

Community bank or credit union industry experience.

Experience with card processing platforms and payment ecosystem integrations.

Strong understanding of emerging trends within digital payments and embedded finance.

As a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional financial institutions solve their customers’ needs through open and flexible technologies. In addition to its award-winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention and cybersecurity. Building on its 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI, visit www.csiweb.com

CSI provides rewarding and challenging career opportunities for our employees. When determining your pay, we consider various factors such as your skills, qualifications, experience and location. Along with a competitive salary, this position includes eligibility for incentive awards based on both individual and business performance. We also offer a comprehensive range of benefits. To learn more about our benefits, visit: Benefits Summary

CSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical and mental disability, marital status, veteran status, or any other characteristic protected by applicable law. If you need an accommodation during the recruitment process, please email us at recruiter@csiweb.com and we will work with you to meet your accessibility needs.

For applicants residing in California, please