Senior Product Manager, Tax

Who We Are

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.

We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.

Our Values

If this sounds like you, you’ll fit right in.

About Justworks

Justworks is leveling the playing field for all small businesses. We handle the nitty-gritty of payroll, benefits, compliance, and HR, so our customers have more time to learn, grow, and seek something worthwhile. Today, Justworks offices in New York, Toronto, London, Tampa and Mexico City serve more than 12,000 businesses and 200,000 workers around the globe.

Our mission is to help entrepreneurs and businesses grow with confidence. This means our customers are at the center of everything we do, and working at Justworks is an opportunity to obsess over creating and delivering value that helps millions achieve their dreams.

We’re united by shared goals and motivations, best summed up in our company values , which are reflected in our products and our team.

About the team / Product at Justworks

The Justworks Product team advances our mission by building products that extend levels of personal care and deep expertise that our customers have never experienced before. They craft innovative solutions that guide users through the most complicated challenges of running (and working for) a small business, with ease. They deeply understand complex regulatory spaces like FinTech, Healthcare, and HRTech, and have a keen intuition for how to connect threads across our customers’ needs and our business’ risk management and commercialization strategy. Our Product Managers lead highly collaborative creative endeavors, bringing together stakeholders across engineering, design, data services, operations, and customer-facing teams to deliver tangible value.

By joining us, you’ll be part of an experienced team of Product Managers who have a proven track record of building large-scale software products that impact small businesses worldwide.

We’re looking for teammates who will help shape Justworks’ future and make a profound impact on our business. As a Product Manager, you’ll be working across complex spaces - Fintech, Healthcare, HR Tech - all with serious policy/regulatory environments that will require you to have a keen intuition for customer needs, risk management, and commercialization. Care is at the center of everything we do, and you’ll need to love talking with customers and engaging with our Customer Success, Sales and Marketing teams to make sure that care is coming through in every part of our customers’ experience. You’ll be joining a diverse community of craftspeople who are passionate about learning, uphold exceptionally high standards of quality, and foster an environment of strategic thinking where product people can reach new heights.

About the role

The Tax team provides entrepreneurs the connective tissue with the government without the overhead of maintaining it all themselves. Billions of dollars reconciled across millions of paychecks and then paid to thousands of jurisdictions - that is the incredible scale of taxes and we see our mission in three-folds:

Accuracy & Compliance: To efficiently and accurately calculate, deposit, and file payroll taxes, and manage compliance

Customer Experience: To serve more small businesses and delight existing customers by streamlining tax setup, improving tax communications, and reducing confusion around complex regulatory requirements

Operational Scale: To empower our internal Tax Operations teams to have outsized impact by building tooling, reporting, and reconciliation capabilities that enable them to efficiently scale

Our job is to bring visibility and confidence in customer tax management across federal, state and local agencies but most importantly, free them from concern so they can focus on their missions and make this world a better place.

As a Senior Product Manager on the Tax team , you'll play a high-impact role by driving the roadmap of one or more pods focused on Tax. You will work closely with engineers that like to regularly achieve their sprint goals, exceed their story point capacity, and still have the ambition to delight our customers and be excited to come to work with you. You are welcome to try to beat them at geoguesser or other games we play when we finish refinement early – likelihood of winning is low but effort is rewarded with camaraderie which we live through team lunches and never letting you feel alone when a challenge arises.

Equipped with this team, you’ll get to own business critical areas like tax calculation accuracy, filing operations, compliance workflows, and reconciliation tooling. You'll bring the ability to rally the team to solve complex problems with design, operations, engineering and compliance. They will in turn bolster your knowledge and capability to deliver. There will be a focus on scoping and prioritizing new initiatives with research-backed case development and work through the complete product development lifecycle to successful delivery. You don’t need to be an expert in compliance but you do need to know how to ask great questions of your working partners and balance both product and platform compliance.

As a champion for your team's focus and productivity, you'll remove obstacles and develop team camaraderie to ensure maximum, high-quality output that aligns with Justworks' business objectives. Though not yet actively teaching product management, you'll operate independently within your scope and clearly articulate the reasoning behind your decisions to your peers and cross-functional stakeholders.

Responsibilities

Embrace complex platform and experience related stakeholder problems

Partner with design to understand user pain points around tax filing, tax reporting, rate setup, and tax communications—especially in areas where regulatory language creates confusion

Demonstrate expertise in deploying a product strategy and effectively tie insights to roadmap outcomes

Scope, prioritize, and execute projects to deliver measurable business impact while ensuring clarity on objectives, leverage, and accountability for outcomes

Partner deeply with Design and Engineering peers and organize and lead effective team processes and routines

Own tax accuracy and compliance as product outcomes—understanding that errors have direct financial and regulatory impact on customers

Demonstrate a rich understanding of engineering concepts, concerns and tradeoffs, and effectively communicate them to manage stakeholder expectations around deadlines and scope

Drive camaraderie with your team while demonstrating effective collaboration with PMs across other pods/teams

What you’ll need

Minimum of 5 years of product management experience in a modern technology business

Excellent stakeholder management and ability to influence your working partners without authority

Interest in leveraging generative AI to alleviate daily tasks and expedite delivery while retaining critical thinking and knowledge on core concepts

Experience leading complex, cross-team initiatives from ideation to execution

Track record of shipping continuous product improvements to an existing product portfolio at-scale

Strong problem-solving skills, capable of breaking down complex problems for team exe