Senior Product Manager (US) - Partnership Programs, Digital

Work Location:

Wilmington, Delaware, United States of America

Hours:

40

Pay Details:

$115,440 - $186,160 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Product Management Job Description:

The Senior Product Manager plays a critical role in shaping and advancing product strategy to deliver meaningful customer experiences and sustainable business growth. This role is responsible for translating customer needs, business priorities, market insights and performance data into a clear product strategy and roadmap, while driving initiatives from opportunity identification through implementation and ongoing optimization.

The Senior Product Manager serves as a strategic connector across business, product, technology, risk, operations, marketing and customer experience partners, bringing together diverse perspectives to identify opportunities, establish priorities and drive decisions. The role balances near-term business needs with longer-term strategic objectives and is accountable for ensuring product investments deliver measurable value for both customers and the business.

This individual will use customer insights, product and portfolio performance, competitive intelligence and emerging trends to identify opportunities to improve the end-to-end customer experience, deepen engagement and drive growth. The Senior Product Manager will influence product direction, develop business cases and recommendations, establish measures of success and provide product thought leadership to senior leaders and key stakeholders.

Depth & Scope:

• •Own and evolve product strategy and roadmap, translating broader business and portfolio objectives into prioritized product opportunities, capabilities and experiences.
• •Identify opportunities to improve the end-to-end customer experience by leveraging customer insights, behavioral and performance data, market trends and partner feedback to understand customer needs, pain points and opportunities.
• •Translate customer and business needs into clear product priorities and requirements, providing strategic direction throughout discovery, design, development, launch and ongoing optimization.
• •Develop compelling business cases and recommendations that articulate the customer problem, strategic rationale, expected business value, investment requirements, risks, dependencies and measures of success.
• •Drive cross-functional product initiatives by partnering closely with Technology, Design/Customer Experience, Commercial, Marketing, Operations, Risk, Compliance, Legal and other stakeholders to align priorities and move initiatives from strategy through execution.·
• •Establish product performance measures and monitor results, using quantitative and qualitative insights to understand performance, identify opportunities and recommend changes to improve customer and business outcomes.
• •Balance competing priorities and investment decisions, considering customer value, strategic alignment, business impact, risk, complexity and delivery feasibility.
• •Lead product discovery and problem definition, ensuring teams are solving the right customer and business problems before committing to solutions.
• •Influence without direct authority across a complex stakeholder environment, driving alignment and decision-making where priorities, customer needs or business objectives may compete.
• •Provide senior leaders with clear product recommendations and strategic perspectives, communicating product performance, opportunities, risks, trade-offs and investment needs.
• •Champion a customer-centric and outcome-oriented product management approach, shifting the focus from delivery of features to measurable improvements in customer experience, engagement and business performance.
• •Recognized as a strategic thinker with significant in-depth and/or breadth of expertise in a complex field and knowledge of broader related areas
• •Accountable for major functional areas with mass or niche products/segment suite and high levels of complexity and attributes
• •Generally accountable for a significant product management area that typically has enterprise wide impact or accountability
• •Enterprise or functional expert, requiring broad managerial and deep specialized knowledge at the enterprise, business, regulatory and industry levels
• •Senior specialist providing advisory services to executives, business segment leaders and governs the requirements for own work
• •May lead on product programs and projects on behalf of the business
• •Solves unique and ambiguous problems with broad impact; typically oversees standards, controls and operating methods that have significant financial and operational impact within the context of their own field
• •Develops and maintains a robust understanding of the regulatory requirements, customer, market, and industry to deliver product and process innovation to improve the value proposition
• •Develops and implements products/policies and procedures in such a way that it enhances the end to end customer experience (including training, enhancement and irritant reduction) while achieving business objectives
• •Oversees and ensures the clear and effective delivery of products and services to the customer
• •Acts as Subject Matter Expert for product-related inquiries
• •May lead business plans leveraging Acquisition and Segments teams to increase new account growth and track P&L impact
• •Liaises with partners (i.e. Marketing, Phone Channel, Retail) to understand industry and customer trends; analyzes challenges and identifies areas of opportunity through customer research, focus groups, and external secondary research; facilitates ideation sessions and builds necessary business cases for NPD, identifying solutions and building stronger plans for growth
• •Builds and maintains effective relationships with sales distribution, key internal stakeholders and/or external partners to ensure that customer needs are considered in strategic decisions and in the development of options, solutions and alternatives
• •Leads and facilitates problem solving sessions with partners and vendors
• •Designs end to end process for development, implementation, use, reporting and feedback on developed products and segments
• •Directs and coordinates market research to determine underlying customer needs – input to development process
• •Participates in the day to day management of the product(s), identifying and implementing product features and enhancements, providing business case support of recommendations and assisting in the strategic development of new initiatives
• •Adheres to enterprise frameworks or methodologies that relate to activities for own business area
• •Delivers financial results for the product/product suite via operation of all available levers: pricing, margin, volume etc., creates and delivers business cases to achieve strategic business results (acquisition, retention, customer experience, engagement and market share)
• •Supports Senior Management as a subject matter expert for the product(s) portfolio through all forms of written and verbal presentations, (product reviews, planning and forecasting, strategic review sessions)
• •Conducts ongoing industry and competitive analysis to obtain market insights and ensure Acquisition Teams are kept informed of matters to be co