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Jobgether

Senior Production Support Engineer

US

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hirly's read of this role

Role family
Customer support
Seniority
Senior
Country
US
Work mode
Remote-friendly
First seen by hirly
10 Nov 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Production Support Engineer based in the United States.

  • This is an opportunity to join a remote-first technology environment focused on strengthening digital identity verification and protecting critical customer interactions.
  • As a Senior Production Support Engineer, you will serve as a technical expert across a complex platform, with a particular emphasis on APIs, integrations, and production reliability.
  • You will take ownership of critical technical escalations, investigate high-severity incidents, and drive effective resolutions that minimize disruption.
  • Working closely with Engineering, Product, and Customer Success, you will help deliver dependable solutions and an exceptional customer experience.
  • You will also contribute to continuous improvement by identifying recurring issues, enhancing support processes, and strengthening operational practices.
  • This role is suited to an experienced, customer-oriented problem-solver who enjoys complex troubleshooting, knowledge sharing, and maintaining reliable production systems.
Original posting on Jobgether's site ↗

Listed on hirly, a job board. hirly is not the employer: Jobgether is hiring for this role.

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