Senior Professional Services Consultant

OUR MISSION

At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.

ABOUT US

Redwood Software is the leading orchestration platform for the autonomous enterprise, driving business transformation at the lowest total cost of ownership. Redwood empowers organizations to intelligently automate and orchestrate mission-critical business and IT processes across complex ERP, hybrid cloud, data and emerging agentic AI systems. Through its SaaS-first automation fabric—with AI embedded across the automation lifecycle—Redwood accelerates the path to autonomous operations. Backed by 30 years of experience and trusted by more than 50% of the Fortune 50, Redwood helps organizations unlock human potential to focus on innovation, growth and what’s next.

CORE VALUES

One Team. One Redwood

Make Your Own Weather

Obsess over Customer Success

Work the Problem

Be Curious

Own the Outcome

Respect Each Other

YOUR IMPACT

The Professional Services Consultant role is instrumental in assisting Redwood customers ranging from Fortune global enterprises to midsized businesses to leverage our solutions to orchestrate automation across distributed and heterogeneous platforms and enterprise business applications including SAP, Oracle, PeopleSoft, data warehousing and OS tasks.

The range of responsibilities includes product installation and configuration, training, conducting workshops and providing best practices guidance to advance our customer’s automation business needs.

Assist customers with installation, configuration, training and use of Redwood solutions.

Perform analysis, scoping, and effort estimation to meet customer requirements.

Provide configuration, architecture & installation recommendations based on product best practices & customer needs.

Coordinate with other Redwood resources including Engagement Managers to update project status, timeline, effort, and expected completion.

Communicate effectively and professionally with business and technical contacts.

Utilize supporting materials (project plan templates, architecture diagrams, etc) to communicate findings & recommendations to the customer or internally.

Travel to customers, partners, and Redwood Software sites as needed.

YOUR EXPERIENCE

5+ years of IT Consulting experience

Ability to augment code in Java, C++, C#/.NET or other object-oriented design language.

Proven competence in IT Consulting, including training, installation, architecture design, and testing.

Interest in problem-solving & learning new technologies.

Experience or an understanding of SaaS solutions & integrations

Knowledge of one or more Cloud providers (AWS, Azure, GCP, etc.)

Knowledge of one or more identity providers (Active Directory, Okta, etc.)

Knowledge and understanding of SSO, particularly SAML providers.

Knowledge of SAP jobs scheduling or other scheduling solutions (Autosys, Control-M)

Experience with UNIX, Windows, & Linux at a power user level

Experience and understanding of API usage, including REST and SOAP

Knowledge of communication protocols, including HTTP, FTP, and SSH

Good communication & presentation skills

Excellent time management and task management skills

Demonstrated ability to manage and prioritize multiple client projects.

Demonstrated ability to learn on the go/on the job in a fast-paced environment.

If you like growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

• THE LEGAL BIT
• Redwood is an equal opportunity employer. Redwood prohibits unlawful discrimination based on race, colour, religion, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy or any other consideration made unlawful by regional or local laws. We also prohibit discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful and will have a zero tolerance policy applied to it.

Redwood will comply with all local data protection laws, including GDPR when it comes to the handling and processing of personal data. Should you wish for us to remove your personal data from our recruitment database, please email us directly at [email protected]