Senior Program Manager, Pricing and Profitability, Delivery Service Partner, MEATR DSP

What if you could shape how Amazon's delivery partners succeed financially across an expanding regional network? As a Senior Program Manager for Pricing and Profitability within the Delivery Service Partner (DSP) program, you will design and deliver rate cards that keep delivery costs sustainable for both Amazon and our DSP partners. You will own the pricing strategy across multiple business lines, building mechanisms that account for local market conditions and anticipate changes before partners or the business realize they are needed. This role requires a strong grasp of on-ground operations and how DSP costs flow into the overall business P&L. If you are an analytical problem-solver who can translate operational realities into effective pricing, we want to hear from you.

• Key job responsibilities
• - Design and deliver comprehensive rate cards across multiple business lines, grounding each in on-ground operational realities and local market conditions to align with long-term cost plans and quarterly guidance targets.
• - Lead long-term planning cycles and quarterly guidance processes for DSP pricing, including peak incentive modeling when needed, to maintain sustainable operating costs for Amazon and partners.
• - Collaborate with strategy and expansion, payments, ACES, and Delivery Program Manager teams to ensure rate card designs account for available technology capabilities and enable timely partner payments.
• - Conduct financial reviews to assess partner profitability, distinguishing between programmatic or operational changes and pricing adjustments, and connecting DSP cost drivers to the broader business P&L.
• - Use AI-driven approaches to optimize rate card production, improve data analysis, and identify pricing opportunities across the network.

• A day in the life
• You might start your morning reviewing partner profitability data and preparing a financial review with the payments team. Mid-morning, you could join a working session with strategy and expansion colleagues to align rate card assumptions for an upcoming country launch. After lunch, you may work with Delivery Program Managers to understand operational cost drivers on the ground, then spend the afternoon refining a quarterly guidance narrative for leadership review. Throughout, you will connect with ACES and technology teams to ensure your pricing mechanisms translate into accurate, on-time partner payments.

• About the team
• Our DSP Pricing and Profitability team builds the financial frameworks that power Amazon's last-mile delivery partner network across the region. We work closely with strategy, expansion, payments, and operations teams to ensure every rate card we produce balances Amazon's cost objectives with partner sustainability. With new country launches on the horizon and an expanding delivery footprint, this is a team where your work will have visible, immediate impact. You will build deep expertise in delivery operations, financial modeling, and regional market dynamics — skills that open doors to broader roles across Amazon's logistics and transportation network.

Basic qualifications

• - Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
• - 2+ years of program or project management experience
• - Experience using data and metrics to determine and drive improvements
• - Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• - Bachelor's degree in BI, finance, engineering, statistics, computer science, mathematics, finance or equivalent quantitative field

Preferred qualifications

- 2+ years of driving process improvements experience

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.