Senior Project Manager

Senior Project Manager, Delivery Operations

Role summary

The Senior Project Manager leads large-scale, high-impact, cross-functional initiatives that span multiple business units and require complex coordination (for example enterprise platform rollouts, organizational transformations, new product launches). This role is accountable for end-to-end delivery, including planning, execution, stakeholder alignment, and successful business readiness.

Mission

Ensure successful delivery of enterprise initiatives by driving structured execution, proactive risk management, and strong cross-functional alignment, enabling measurable business outcomes.

Core responsibilities

End-to-end delivery leadership (primary)

Own full lifecycle delivery of initiatives

Define delivery strategy, phasing, and sequencing across teams

Ensure alignment between business goals, process design, and technical delivery

Drive accountability across all workstreams

Program structuring and governance

Execute the governance model: cadence (standups, steering committees, exec reviews), decision frameworks, and escalation paths

Enforce ways of working across teams

Manage interdependencies across multiple workstreams

Stakeholder and executive management

Partner with senior stakeholders (Directors, VPs, Execs)

Drive alignment on scope, priorities, and trade-offs

Facilitate decision-making and resolve conflicts

Risk, issue, and dependency management

Proactively identify and manage enterprise-level risks

Anticipate cross-functional impacts and downstream dependencies

Drive mitigation strategies and contingency planning

Business readiness and delivery alignment

Ensure coordination across Process Engineering (design and adoption), Technology (build and implementation), and Business teams (readiness and execution)

Track readiness across people, process, and technology

Scope and boundaries

Owns

End-to-end delivery of process engineering initiatives

Program structure, governance, and execution model

Cross-functional alignment and accountability

Enterprise-level risk and dependency management

Does not own

Process design authority (owned by Process Engineering)

Requirements ownership (owned by Business Analysts)

Technical architecture decisions (owned by Technology teams)

Final operational sign-off (owned by business and process owners)

Success metrics

Delivery of initiatives on time and within scope

Achievement of defined business outcomes and readiness milestones

Effective management of enterprise risks and dependencies

Stakeholder and executive confidence in delivery

Smooth coordination across Ops, Tech, and business teams

Experience and skills

6-8 years in project or program management, consulting, or operations; proven experience leading large-scale, cross-functional initiatives; experience working with senior stakeholder teams.

Program and project leadership

Strategic planning and sequencing

Advanced stakeholder and executive management

Risk, dependency, and governance management

Cross-functional operating model understanding; ability to align business, process, and technology workstreams

Strong decision facilitation and conflict resolution

Tools

Smartsheet (or equivalent PM tool); Jira; Confluence or SharePoint; Excel or Google Sheets (advanced); collaboration tools (Teams, Slack, etc.).