Senior Project Manager

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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

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We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good– you’ve come to the right place.

JOB TITLE: Engagement Delivery (Project Manager) Manager/Senior Manager

LOCATION: United Kingdom

About the Role

We are looking to hire a number of Senior Project Managers/Project Managers/Engagement Delivery Senior Managers to join Salesforce Professional Services in London, supporting a major UK Public Sector programme. You will lead the delivery of complex, enterprise-scale Salesforce implementations for government and public sector customers. You will guide multidisciplinary project teams of technical and non-technical consultants, manage customer relationships, and make sure outcomes are delivered on time, on budget and to a high standard. You'll work in a fast-paced, high-visibility environment and act as an extension of the account team, helping customers realise the full value of Salesforce.

Key Responsibilities:

• •Lead project teams, giving clarity, motivation and direction throughout the engagement.
• •Act as the primary customer interface, applying Salesforce delivery methodology, project gates and governance.
• •Build and own project plans. Track progress and timelines, adjust schedules as needed, and resolve issues to deliver on time and on budget.
• •Manage project resources, utilisation, budgets and financials, including timesheet approvals.
• •Lead large projects, or several smaller interrelated projects, that need complex cross-functional teamwork.
• •Run risk, issue, dependency and change management, and communicate regularly with stakeholders.
• •Facilitate requirements gathering and help shape project deliverables and documentation.
• •Coordinate User Acceptance Testing and business sign-off.
• •Manage delivery within public sector governance, assurance and reporting requirements. [confirm with Gregory]
• •Support the account team in extending the Salesforce footprint.

Experience/Skillset Required

Essential:

• •5–7+ years of project management experience, including delivering external client projects.
• •Direct responsibility for project delivery, budgets, and schedules, including managing project budgets of £500k+ and teams of 10–20+ people.
• •Proven record of delivering high-quality results on schedule and within budget.
• •Ability to balance business and technical requirements when building project plans and estimates.
• •Strong stakeholder management, including the ability to navigate complex client dynamics and difficult conversations.
• •Excellent written and verbal communication and interpersonal skills.
• •Ability to work effectively in a fast-paced, high-visibility team environment.
• •Willingness to travel to customer sites as needed.

Desired (but not essential):

• •Experience delivering projects for UK central government or public sector organizations (e.g., NHS, Home Office, DWP) is a big plus.
• •Project management certifications such as PRINCE2, PMP, SAFe, or Scrum.
• •Hands-on Salesforce delivery experience or CRM/enterprise SaaS implementation experience (nice to have, as platform training will be provided internally).
• •Familiarity with UK public sector procurement frameworks and governance/assurance processes.
• •Experience managing remote or distributed delivery teams.

Existing Security Clearance (SC Clearance).

NOTE: By applying to the Engagement Delivery Manager posting, recruiters and hiring managers across the organization hiring Engagement Delivery Managers will review your resume. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams.

BENEFITS & PERKS

• •Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!
• •World-class enablement and on-demand training with Trailhead.com
• •Exposure to executive thought leaders and regular 1:1 coaching with leadership
• •Volunteer opportunities and participation in our 1:1:1 model for giving back to the community
• •For more details, visit https://www.salesforcebenefits.com/

In school, or graduated within the past 12 months? Please visit FutureForce for opportunities.

Accommodations

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Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .

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We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcom