Senior Project Manager

Hybrid role.

As a Senior Project Manager, you will be part of the Customer Success (CS) department. We undertake exciting projects at top-tier banks all over the world to implement our online banking solutions. Your task is to manage projects all around the world and be a bridge between Backbase internal teams and our clients.

Backbase is a fast-growing and dynamic environment. Taking upon this position means that you will be a key person in providing effective coordination and communication among all the project stakeholders.

You will be expected to support customers/partners and advise clients on implementing their online applications using Backbase Solution to its full potential.

• Fundamentals:
• ● 5-8 years of experience;
• ● Can demonstrate experience in the banking sector;
• ● Can demonstrate experience in scaleup environment;
• ● Managed a program;
• ● Agile coach experience is beneficial.

• Use of Tools and Methods:
• ● Superior knowledge of standard software tools related to daily position responsibilities, answers questions for colleagues related to those tools and leads tutorials on best practices for using software tools;
• ● Provides teams and colleagues and customers with context for how software tools enhance their ability to perform their duties more efficiently and effectively- strongly promotes agile philosophy and ways of working.

• Financial Management:
• ● Able to create tools and processes around internal and external reporting;
• ● Able to support strategy discussions based on reported data;
• ● Able to address issues based on data;
• ● Ensures effectiveness of the project (productivity/billability for the company).

• Client Management:
• ● Able to spot business development opportunities and involve relevant people;
• ● Able to design and facilitate client workshops;
• ● Able to spot potential issues and minimize the impact through effective management;
• ● Able to handle a large transformation program within one customer;
• ● Able to work with senior stakeholders to define long-term program strategy.

• Project Team Management (internal):
• ● Effectively manages project team and resolves issues;
• ● Takes initiative to identify potential resources before liaising with the resourcing team;
• ● Trains team members in scrum methodology;
• ● Manages multiple teams in a large program or multiple projects.

• Change Management:
• ● Is comfortable with ambiguity and a rapidly changing environment;
• ● Able to influence and drive change;
• ● Can identify potential changes as risks before they occur;
• ● Able to mitigate the impact of changes and replan accordingly;
• ● Able to improve the change process.

• Risks and Issues Management:
• ● Manages risks and issues on the project level and program level.