Senior Project Manager, Professional Services

Summary

• As a Project Manager/Senior Project Manager, you'll guide complex Guidewire platform implementations from start to finish—making sure they're delivered on time, within budget, and exceed quality expectations. You'll take full ownership of fixed-price and outcome-based engagements, driving rigorous scope management, financial discipline, and commercial accountability throughout the delivery lifecycle. You'll represent both the client's needs and our internal delivery standards, keeping things running smoothly and ensuring our services bring real, measurable value.
• You will coordinate across teams, build strong client relationships, and work closely with senior leaders to deliver on project success and customer satisfaction. You'll bring structured implementation experience—drawing on ERP-style delivery disciplines and sound financial management—to ensure large-scale Guidewire deployments are governed and executed to the highest standard.

Job Description

Key Responsibilities

Communication and Stakeholder Engagement

Strong communication skills, with an ability to effectively engage with stakeholders at all levels, including regular status reporting and expectation management

Comfortable presenting project updates and discussing project performance with stakeholders at all levels—including transparent reporting on scope status, financial health, EVM indicators, and milestone billing progress

Communicate proactively when scope, schedule, or budget assumptions are at risk, facilitating timely decisions and formal change control resolution

Ability to manage global teams and work with multiple partners or vendors to deliver value

Build and maintain trusted relationships with client executives, programme sponsors, and delivery teams throughout the engagement lifecycle

Scope Management

Establish a baseline project scope at engagement outset, ensuring all deliverables, exclusions, and assumptions are formally documented, agreed, and signed off by relevant client stakeholders

Own and enforce the project's change control process end-to-end—evaluating all change requests for scope, schedule, cost, and commercial impact before recommending approval or rejection

Maintain a comprehensive Change Control Log, ensuring all changes are assessed, approved through appropriate governance channels, and reflected in updated project baselines

Partner with Solution Architects and Technical Leads to assess the implementation impact of proposed changes, ensuring effort and cost implications are accurately captured before commitments are made

Proactively identify and manage scope creep risks—educating client teams on contractual boundaries and the cost of change—to protect both the project's commercial position and the client relationship

Ensure that all scope changes on fixed-price engagements are commercially rebaselined where required, with updated SOW addenda or Change Orders issued and signed before additional work commences

Financial Management and Reporting

Own project financial performance end-to-end—tracking budgets, forecasting costs, and managing margin across fixed-price and outcome-based engagements

Apply Earned Value Management (EVM) methodology rigorously across the project lifecycle, tracking and reporting Planned Value (PV), Earned Value (EV), and Actual Cost (AC) at the workstream and project level

Produce and present regular EVM performance reports, including Schedule Variance (SV), Cost Variance (CV), Schedule Performance Index (SPI), and Cost Performance Index (CPI)—using these metrics to drive early intervention when performance deviates from baseline

Maintain and update Estimate-at-Completion (EAC) and Estimate-to-Complete (ETC) forecasts regularly, incorporating actual performance data and risk-adjusted projections to give senior leadership reliable financial visibility

Design and manage milestone-based billing schedules aligned to contractual terms—defining clear, measurable acceptance criteria for each billing milestone upfront and ensuring delivery evidence is documented and ready to support timely invoicing

Proactively manage billing milestone achievement, coordinating with client stakeholders to secure formal sign-off and with Finance teams to ensure invoices are raised accurately and without delay

Identify and escalate financial risks early—including margin erosion, cost overruns, and billing delays—and develop mitigation plans to protect project and portfolio financial health

Collaborate with Engagement Managers and Finance teams on revenue recognition, project profitability reporting, and period-end financial close activities

Project Delivery and Customer Experience

Develop and maintain project plans, schedules, and budgets structured around fixed-price or outcome-based commercial models, adjusting plans proactively to protect margin and contractual commitments

Lead delivery across the full Guidewire implementation lifecycle—including Fit-Gap Analysis, Solution Design, Configuration, System Integration Testing, UAT, and Go-Live Cutover—applying ERP-style phase-gate governance to manage quality and risk

Define clear project scope and objectives at engagement outset, preventing scope creep through robust change control and aligned stakeholder expectations

Serve as the primary contact for day-to-day client communication, proactively managing issues, decisions, and risks to maintain delivery momentum

Operational Excellence and Governance

Apply consistent project frameworks and improve delivery methods over time, incorporating lessons from Guidewire and broader ERP implementation best practices

Establish phase-gate review structures and go/no-go criteria for key delivery milestones, ensuring quality and readiness before phase progression

Set up clear governance structures—including project dashboards, weekly status reporting, financial reporting packs, escalation paths, and steering committee cadences—for full transparency at all levels

Define and enforce formal change control processes that protect fixed-price commercial positions while maintaining constructive client relationships

Contribute to the development of delivery standards, financial templates, and scope management frameworks that can be reused across the Professional Services practice

Cross-Functional Collaboration

Work seamlessly with Delivery Engineering, Product, Sales, Finance, and external teams to align delivery and customer outcomes

Partner with Solution Architects and Technical Leads to maintain alignment between implementation scope, delivery effort, and commercial baselines

Coordinate SI partners, third-party vendors, and client IT teams in complex multi-party delivery environments—managing interdependencies and shared accountability

Support handoffs between phases or teams to ensure continuity, financial accuracy, and scope integrity

KPIs & Success Metrics

Project On-time & On-budget Delivery – Projects delivered within agreed timelines and budget envelopes

Fixed-Price Margin Performance – Delivery within approved cost envelopes; EAC within tolerance of baseline at each reporting cycle

EVM Performance – CPI and SPI maintained within agreed thresholds; variances identified and actioned early

Billing Milestone Achievement – Milestones completed, accepted, and invoiced on schedule with zero billing delays attributable to incomplete delivery documentation

Scope Governance – All scope changes processed through formal change control; zero uncontrolled scope additions

Customer Satisfaction – Positive stakeholder feedback and confidence in delivery and financial transparency

Key Skills & Experience

Strong expertise in managing schedules, scope, and quality across complex enterprise software projects, including fixed-price and outcome-based commercial structures

Demonstrated ownership of scope management end-to-end—including scope baselining, change co