Senior Public Safety Technology Engineer

Primary Location:

2200 W. University Drive, McKinney, Texas, 75071

We are searching for candidates that meet the required qualifications and experience and are able to perform the essential duties and responsibilities.

Job Summary:

• Provide technical leadership, engineering expertise, operational oversight, and supervision for the college's public safety and campus safety technology, including law enforcement, emergency management, and physical security technology environments. Ensure that mission-critical public safety technologies are secure, reliable, integrated, sustainable, and aligned with institutional safety and operational needs.
• Oversee assigned technical personnel while maintaining direct involvement in complex technical initiatives, system integrations, incident resolution, and technology modernization. Responsible for coordinating daily operations, establishing work priorities, evaluating employee performance, mentoring staff, and ensuring consistent and effective delivery of public safety technology services.
• Work collaboratively with Police, Emergency Management, Facilities, Technology Services, and institutional leadership, identify technology needs, assess risks, develop solutions, and support the continuous improvement and resilience of public safety technology services.

Required Qualifications:

Essential Duties and Responsibilities

• •Provide senior-level technical leadership, operational oversight, and supervision of assigned personnel responsible for public safety technology systems, including law enforcement applications, emergency management, and physical security technology systems, ensuring their security, reliability, interoperability, and operational effectiveness.
• •Develop and maintain a public safety technology roadmap that addresses institutional needs, system lifecycle, modernization opportunities, emerging technologies, operational risks, and long-term sustainability.
• •Partner with Police Department, Emergency Management, Facilities, Technology Services, and other institutional stakeholders to identify operational challenges, assess technology needs, and develop innovative, secure, and supportable solutions.
• •Lead the technical planning, evaluation, engineering, design, implementation, and integration of public safety technology solutions, ensuring alignment with enterprise technology architecture and interoperability, cybersecurity requirements, and institutional priorities.

• •Provide technical leadership for emergency operations and communications technologies, including emergency operations center systems, mass notification, public address systems, emergency telephony, radio communications, and related platforms that support emergency preparedness, situational awareness, and coordinated response.
• •Establish and promote technical standards, operational practices, documentation expectations, and service delivery improvements for public safety and campus safety technology environments.

• •Assess the availability, resilience, security, and recovery capabilities of mission-critical systems. Coordinate mitigation of technology risks, operational dependencies, and identified service deficiencies.
• •Serve as the senior technical escalation resource for complex incidents, system failures, and cross-functional technology issues. Lead technical recovery coordination, root-cause analysis, and corrective improvements as appropriate.
• •Coordinate technology lifecycle planning, vendor evaluations, procurement recommendations, technology refresh initiatives, and resource requirements to support effective institutional investment decisions.
• •Coordinate with Cybersecurity, Infrastructure, and other responsible teams to ensure public safety and campus safety technologies comply with applicable security policies, regulatory requirements, and information protection standards, including CJIS requirements where applicable.
• •Serve as the designated Local Agency Security Officer when assigned.
• •Support institutional emergency preparedness, continuity planning, and emergency response exercises by evaluating technology readiness, communication capabilities, service dependencies, and recovery requirements. Participate in after-action reviews and coordinate technology-related improvements.
• •Establish and evaluate service performance indicators, system reliability measures, vendor performance, and operational trends. Recommend improvements that enhance technology effectiveness, service quality, and institutional resilience.

Supplemental Functions

• •Perform other duties as assigned.
• •Perform all duties to maintain all standards in accordance with college policies, procedures, and Core Values.
• •Work is primarily performed in an office or technology environment and may require travel between campus locations, access to secured equipment areas, and occasional work in public safety or emergency operations environments. The position may require work outside normal business hours to support critical incidents, emergency operations, planned maintenance, system recovery, or other mission-critical technology needs.

Knowledge, Skills, and Abilities

• •Advanced knowledge of public safety, law enforcement, emergency management, and physical security technology environments, including their operational requirements, dependencies, and integration considerations.
• •Knowledge of public safety systems, including computer-aided dispatch (CAD), records management systems (RMS), 9-1-1 technologies, public safety radio systems, mobile data systems, body-worn cameras, in-vehicle video, and digital evidence management.
• •Knowledge of physical security technologies, including video surveillance, video management systems, electronic access control, credentialing, electronic key management, intrusion detection, and related security integrations.
• •Knowledge of emergency operations technologies, including emergency operations center platforms, incident coordination systems, situational awareness tools, and technologies supporting emergency response and continuity operations.
• •Knowledge of emergency communications technologies, including mass notification, emergency telephony, public address systems, IP-based speakers and intercoms, radio communications, and multichannel alerting solutions.
• •Knowledge of operational intelligence capabilities, including centralized monitoring, event correlation, system analytics, dashboards, reporting, and integration of information from multiple public safety technology platforms.
• •Knowledge of cybersecurity principles and practices applicable to public safety systems, including identity and access management, privileged access, least privilege, network segmentation, vulnerability management, logging, secure remote access, and information protection.
• •Knowledge of applicable regulatory and compliance requirements, including the FBI CJIS Security Policy, Texas Administrative Code Chapter 477, and other security and information protection requirements relevant to assigned systems.
• •Knowledge of technology procurement, vendor management, contract and service performance evaluation, resource planning, and technology investment considerations.
• •Ability to provide senior-level technical leadership, establish technical direction, coordinate priorities, mentor personnel, and promote consistent operational practices.
• •Ability to evaluate complex technology environments, identify operational and security risks, assess alternatives, and develop practical, sustainable solutions.
• •Ability to translate institutional safety, emergency management, and operational requirements into technical strategies, system designs, and actionable technology recommendations.
• •Ability to communicate effectively, both orally and in writing, with technical personnel, law enforcement, institutional leadership, vendors, and other stakeholders.
• •Ability to exercise independent judgment, manage competing priorities, and make sound technical recomm