Senior R&D Quality Specialist

At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.

Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact.

We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.

Job Description

POSITION OVERVIEW:

Under the general direction of the supervisor, the candidate will serve as lead Instructional Designer in the R&D Quality Instructional Design team. The lead Instructional Designer is responsible for leading with limited guidance the design, development, deployment/ delivery and maintenance of a catalogue of training materials designed to support Gilead end-users during system upgrades and new system implementations. Works directly with internal customers to fully assess training needs of increasing complexity. May investigate technical project feasibility and provide input into project cost, benefit estimates and project resource needs.

RESPONSIBILITIES:

Use ID principles, models and learning theories to perform a training needs assessment and determine knowledge gap. Use a systematic approach to perform learners analysis, task analysis, content storyboarding to identify appropriate media, learning objectives and content to fill in the knowledge gap.

Identify the training strategy for assigned projects and document it in Training Plans as applicable, including curricula, course(s) and learning objectives.

Collaborate with instructional designers and subject matter experts to design, develop and deploy interactive eLearning solutions of increasing scope and complexity, including leading training needs assessment and strategy execution of assigned projects, acting as a core project team member. Assigned work typically requires direction and oversight of other team members.

With guidance, determines how to structure and manage increasingly complex training deliverables to ensure these are completed on-time, within-budget and to the quality expected, maintaining the project workplans and providing regular status updates to the supervisor.

Write scripts, apply graphic design skills, program user interactions, record software simulations, demonstrations, voiceovers, and create all applicable multimedia products to develop eLearning solutions, including presentations, videos, online modules, and other learning materials, applying instructional design principles to create engaging and effective learning experiences.

Manipulate and edit digital imagery, video and sound.

Create images and animations and develop graphics and designs that are professional, identify a concept or convey a message.

Develop online assessment instruments and effectively implement them.

Proactively seek eLearning end-user feedback, and edit materials accordingly. Periodically assess the relevance and effectiveness of training programs, analyzing feedback from participants, and making improvements.

If vendor partners are employed to design course materials, review, provide feedback and redesign materials as necessary, ensuring timely execution of deliverables, following the quality specifications.

QC the courses and verify every aspect of the learning material works: navigation, spelling, interactions, etc., ensuring that integrity of training documentation and data is maintained.

Ensure assigned work complies with established practices, policies and processes and any regulatory or other requirements. Strong quality-orientation and attention to detail and accuracy.

Upload SCORM to Gilead Learning Management System (LMS) and test it to ensure the course meets requirements to pass to production

Post-production technical assistance to troubleshoot issues, should they occur.

Establish evaluation methods to measure the effectiveness of training programs.

Remain current with technology tools and trends in Digital Learning.

Proactively plan effective stakeholder communications into process and approach to completing assigned work.

When applicable, provides matrix management of small teams. May manage the work of external vendor partners. Typically assist departmental management in directing outsourced service providers.

With guidance, prepares project budgets and resource plans, including scenario modeling and forecasting.

Mentors less experienced colleagues.

Consistently identifies and aligns the right stakeholders to the right work.

Consistently meets stakeholder expectations, as evidenced through stakeholder feedback.

Play a lead role in developing team or departmental standards, tools and template.

We are all different, yet we all use our unique contributions to serve patients. Please see the following for the qualifications and skills we seek for this role.

Basic Requirements:

Bachelor's degree in Instructional Design, Education, or comparable degree

BA/BS with 5+ years (or MA/MS with 3+ Years) of demonstrated experience as an instructional designer/ eLearning developer

Preferred Qualification s:

Advanced knowledge and skills on instructional design principles and methods, with special emphasis on conducting a training needs assessment using a systematic instructional design approach and implementing the training strategy through industry best practices for design and development processes.

Advanced knowledge and skills on the technical tools and platforms required to achieve the delivery of engaging and media-rich online learning content and of trends in the use and effectiveness of educational technology and learning; skilled in the efficient use of common instructional authoring tools, especially Articulate Storyline and the Articulate 360 suite.

Mastery in visual design and usability for eLearning and other types of digital learning.

Ability to independently design and author complex and high-quality instructional content, aligning learning outcomes with course content design guidelines provided by the supervisor and subject matter experts.

Ability to independently determine and develops the most effective design solution to convey the training content.

Ability to determine how to structure and manage assigned work to ensure deliverables are completed on-time, within-budget and to the quality expected, seeking guidance as needed.

Ability to perform multiple, diverse assignments simultaneously while working independently to assure accurate and timely completion of assignments, maintaining workplans and keeping supervisor advised of progress and problems.

Ability to effectively plan and facilitate working sessions with various staff levels to drive development of training content.

Meeting and workshop facilitation skills.

Ability to review other eLearning Specialists project deliverables.

Thorough technical skills in computer applications for web production, image handling, publishing and design, illustration, presentation preparation, video authoring and editing, audio recording and editing, animation and/or other state-of-the-art web communication capabilities.

Expertise on Learning Management Syste