Senior Relationship Manager, Institutional Capital Group

Location:

127 Public Square, Cleveland Ohio

ABOUT THE BUSINESS:

KeyBank Real Estate Capital (KBREC) is one of the nation's leading providers of commercial and multifamily real estate finance. KBREC focuses on building long-term relationships with its clients by providing creative financing solutions, acting with a sense of urgency and meeting client objectives. Our broad financing options, integrated platform, and deep industry experience give our clients what they need to meet their short and long-term goals.

The Institutional Real Estate Group (IREG) is affiliated with the broader KeyBank Real Estate Capital platform. Specifically, IREG is focused on the unique capital and banking needs of public and private REITs, real estate operating companies, real estate fund sponsors, and real estate private equity firms. IREG helps institutional real estate entities obtain debt and equity financing in the following ways:

Corporate Credit Facilities (including Senior Unsecured Revolving Lines of Credit and Term Loans, Senior Secured Lines of Credit, Structurally Subordinate Lines of Credit, and Subscription Lines)

Syndicated Finance

Acquisition and Bridge Loans

Permanent Debt (CMBS, Life Company Placement, Fannie Mae, Freddie Mac, and FHA/HUD)

Public and Private Bonds (Private Placements, Investment Grade & High Yield bonds)

Public and Private Equity (IPOs, Common Equity Offerings and Private Placement of Equity)

ABOUT THE JOB:

A Senior Relationship Manager (SRM) is responsible for sourcing new client relationships, managing existing client relationships, and working with deal teams to underwrite, structure and document new credit opportunities. SRMs manage a portfolio of relationships with primary responsibility for managing risks, driving revenue and serving as the client’s primary contact within IREG. SRMs work closely with product partners such as the Commercial Mortgage Group, Real Estate Syndications, Real Estate Investment Banking and Enterprise Commercial Payments (cash management) to generate diversified income across relationships. This role will also work closely with Credit Risk Management to ensure appropriate risk underwriting, reporting and monitoring of the credit extended to clients within IREG.

THIS OPPORTUNITY PROVIDES YOU:

Opportunity to be part of a team that is a market-leader in the institutional real estate sector, maintains deep, long-term relationships with its clients, and values teamwork and collaboration.

Competitive base salary + discretionary bonus

Generous benefits – including, 401(k) matching (dollar-for-dollar up to 7%), PTO, a Lifestyle Spending Account in support of employees’ health, well-being and financial wellness, tuition reimbursement and much more.

Collaboration with internal product partners throughout the organization which broadens the SRMs ability to drive revenue.

Opportunity to work closely, oftentimes as the client’s lead bank, with some of the largest REITs and Private Equity firms in the United States.

ESSENTIAL JOB FUNCTIONS:

Work closely with other IREG teammates to provide prospects and clients creative solutions to efficiently finance their real estate portfolio/business.

Develop and maintain close client relationships and provide balance sheet lending and off-balance sheet financing options that fit within the bank’s risk tolerance.

Maintain direct contact with clients to synthesize portfolio financial data and assess risks of extending structured credit products to solve clients’ financing needs.

Lead internal deal teams, effectively and regularly communicating with other IREG teammates, internal product partners, borrowers, and prospects, with a focus towards continually developing client opportunities in the market.

Mentor, coach and develop Relationship Managers, Analysts, and Associates on the team

Lead sales and prospecting activities that align to the targeted growth strategies for the business.

Work in the office most days is expected, and frequent travel may also be required.

REQUIRED QUALIFICATIONS:

Bachelor’s degree

6-10+ years of experience in commercial real estate and/or banking

Strong analytical, organizational, written and verbal communication skills

Computer literate with proficiency in Word, Excel, and PowerPoint

Experience using AI tools to support real estate underwriting, market research, credit analysis, financial modeling, and investment memorandum preparation

Demonstrated leadership and teamwork

Highly motivated, self-directed, and strong work ethic

Strong sales and analytical skills

PREFERRED QUALIFICATIONS:

Degree or class work in finance, accounting, commercial real estate, or economics

Financial modeling coursework or experience

Experience transacting/banking with institutional real estate companies including REITs and Real Estate Private Equity Funds

Successful history of managing client relationships, cultivating and on-boarding prospects and generating revenue

CORE COMPETENCIES:

Strong communication skills

Effective time management

Intellectual curiosity

Critical thinking

Team player

Synthesize/interpret information

Financial acumen

Integrity

Competitive drive

Client focused

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $116,000.00 - $216,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 10/30/2026

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

#LI-Hybrid