Senior Representative, Consumer Banking Deposits

Important Application and Location Details:

Onsite Training: You may be asked to come onsite for multiple days of in-person training . Specific details will be provided if you successfully complete the hiring process.

Location: This is a work-from-home role; however, to be considered for this role you MUST live within 60 minutes or 60 miles of Charlotte, NC .

Role Summary/Purpose:

As a Senior Representative, Consumer Banking Deposits you will be trained to handle inbound calls from our customers regarding all facets of their deposit accounts. In addition to answering questions regarding current accounts, you will be looking to offer new products to the customer. This role will be the first point of contact for customer calls and drive a concentrated focus on acquiring new accounts and customers by explaining our products and value proposition. This role is an exciting and challenging opportunity for individuals who want to be a part of a growing business.

Benefits:

Just as we’re committed to our customers, we’re deeply committed to supporting you throughout your career with generous benefits, continuous learning opportunities, and clear paths for advancement. You’ll enjoy high starting wages and a comprehensive benefits package; available from day one. This package includes tuition reimbursement, complete medical coverage for you and your entire family and a 401(k) with company match.

Essential Responsibilities:

Answer inbound calls from customers regarding all aspects of their accounts

Efficiently access multiple electronic systems to provide complete response

Work to enhance and strengthen the relationship with the customer

Assist customer with various account maintenance:

Opening/Opening Accounts

CD renewals

Money movement

Provide input to Sr. Management regarding improvements to our product & process based on customer feedback.

Perform other duties/or special projects as assigned

Qualifications/Requirements:

Minimum of 6 months in Financial Services industry or consumer banking

Minimum of 6 months in your current role or if you were hired externally after 1/1/20, 9 months in your current role

Have at least a “satisfactory” performance rating

Not be on active formal or final formal corrective action

Ability to work a flexible schedule which includes weekends and holidays

Desired Characteristics:

Consumer Banking experience

Strong ability to resolve concerns and de-escalate while providing FCR

Ability to learn and adapt to a fast-paced environment

Attention to detail required

Demonstrate self‐starter as well as a team player

Demonstrate high level of integrity

Ability to process information, analyze data, and offer effective solutions

Knowledge of all the following: MS Excel, Word, PowerPoint

Demonstrate ability to handle and prioritize multiple tasks

Proven history of strong interpersonal skills and two‐way communications

Grade/Level: 05

The hourly rate range for this position is $23.50 - $30.00/hr USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Our Way of Working :

We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training and culture events.

*Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences.

Eligibility Requirements:

You must be 18 years or older

You must have a high school diploma or equivalent

You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment:

When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all.

Reasonable Accommodation Notice:

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

Job Family Group:

Customer Service Operations