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Procore Technologies Construction

Senior Service Desk Analyst

India

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hirly's read of this role

Role family
Customer support
Seniority
Senior
Country
IN
Work mode
On-site / unstated
First seen by hirly
15 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Job Description: The Senior Service Desk Analyst acts as a technical escalation point and team anchor within the IT Service Desk, handling incidents beyond first-line scope, and driving process and quality improvements. This role combines hands-on technical resolution, ensuring SLA adherence, high customer satisfaction, and continuous improvement across the service desk function. Key Responsibilities: • Serve as a senior point of contact and technical escalation path for complex or high-priorit…

Original posting on Procore Technologies Construction's site ↗

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