Senior Service Engineer

• 【Main Task】
• •Work and perform in compliance with company’s regulations and requests.
• •Perform Technical Field Service activities
• －Installation and commissioning of equipment
• －Troubleshooting, repair, and maintenance
• －Escalation support
• －User Training / Customer Training
• －Providing sales support
• －All necessary reporting as per company policy
• •Demonstrate customer service skills and knowledge with a high level of passion and dedication.
• •Demonstrate strong and efficient ability to learn a skill on Coordinate Measuring Machines utilizing mechanical and electronic aptitude.
• •Report to Service Manager / Factory on any product issues experienced such as standards of production, quality and safety of the product range
• •Provides documents activities performed utilizing the required format, such as service report, technical report, etc.
• •Develop and maintain relationships with customers to achieve the highest possible levels of customer satisfaction.
• •Respond to satisfaction surveys, working to resolve customer care issues.
• •Provide timely response to all requests from both internal and external customers.
• •Perform necessary administrative paperwork in complete and accurate manner.
• •Solutions oriented with ability to work independently in a high pressure, fast paced and innovative environment.
• •Feedback in time on product quality issues on site, as well as marketing information to the company.
• •Ensure direct reports maintain company-issued test equipment and support tools.
• •Perform other related duties and responsibilities as assigned

工作待遇

面議

• 【Education】
• •College or above degree in industry technology relevant. Major in mechanical or optics is preferred.
• •TOEIC Listening & Reading score >550

• 【Experience】
• •3 years of relevant working experience, prefer on installing, troubleshooting industrial electronics, machines or computer systems
• •Previous Coordinate Measuring Machine installation and troubleshooting experience is a plus.
• •Familiar with illumination is a plus
• •Excellent communication and customer service aptitude is required.

• 【Other skills】
• •Microsoft operating system knowledge is required
• •Be able to function independently, be self-motivated and yet be part of a team.
• •Good command of written and spoken English
• •Willingness to travel domestic and internationally.
• •Liaison work involving spare parts ordering, shipment, installation and after sales service which interact be-tween sales, logistics, customers and application specialists etc.

Your ZEISS Recruiting Team