Senior Service Engineer

• 【Main Task】
• •Work and perform in compliance with company’s regulation and request.
• •Perform Technical Field Service activities
• - Installation and commissioning of equipment
• - Troubleshooting, repair, and maintenance
• - Escalation support
• - User Training / Customer Training
• - Providing sales support
• - All necessary reporting per company policy
• •Demonstrate service skills and knowledge with high customer orientation
• •Report to Service Manager / Factory on any product issues experienced such as standards of production, quality and safety of the product range
• •Provides documents for activities performed utilizing the required format, such as service report, technical report, and etc.
• •Develop and maintain relationship with customers to achieve the highest possible levels of customer satisfaction.
• •Respond to satisfaction surveys, working to resolve customer care issues.
• •Provide timely response to all requests from both internal and external customers.
• •Perform necessary administrative paperwork in complete and accurate manner.
• •Solutions oriented with ability to work independently in a high pressure, fast paced and innovative environment.
• •Provide timely feedback of product quality issues, as well as marketing information to the company.
• •Maintain company-issued test equipment and support tools.
• •Perform other related duties and responsibilities as assigned

• 【Education】
• •College or above degree in industry technology relevant. Major in mechanical and electrical is preferred.
• •TOEIC Listening & Reading score > 550

• 【Experience】
• •3 years of relevant working experience, including but not limited to installing, troubleshooting industrial electronics, machines or computer systems
• •Semi-conductor equipment work experience is preferred.
• •Previous mask repair machine installation and troubleshooting experience is a plus.
• •Familiar with E-beam system is a plus
• •Excellent communication and customer service aptitude is required.

• 【Other skills】
• •Microsoft operating system knowledge is required
• •Being self-motivated in learning, able to think independently, and a good team player.
• •Good written and spoken English
• •Willingness to travel domestic and internationally.
• •Liaison work involving spare parts ordering, shipment, installation and after sales service which interact be-tween sales, logistics, customers and application specialists etc.

Your ZEISS Recruiting Team