Senior Service Engineer

• 【Main Task】
• •Work and perform in compliance with company's regulations and requests.
• •Perform Technical Field Service activities
• - Installation and commissioning of equipment
• - Troubleshooting, repair, and maintenance
• - Escalation support
• - User Training / Customer Training
• - Providing sales support
• - All necessary reporting as per company policy
• •Demonstrate customer service skills and knowledge with a high level of passion and dedication.
• •Demonstrate strong and efficient ability to learn a skill on Coordinate Measuring Machines utilizing mechanical and electronic aptitude.
• •Report to Service Manager / Factory on any product issues experienced such as standards of production, quality and safety of the product range
• •Provides documents activities performed utilizing the required format, such as service report, technical report, etc.
• •Develop and maintain relationships with customers to achieve the highest possible levels of customer satisfaction.
• •Respond to satisfaction surveys, working to resolve customer care issues.
• •Provide timely response to all requests from both internal and external customers.
• •Perform necessary administrative paperwork in complete and accurate manner.
• •Solutions oriented with ability to work independently in a high pressure, fast paced and innovative environment.
• •Feedback in time on product quality issues on site, as well as marketing information to the company.
• •Ensure direct reports maintain company-issued test equipment and support tools.
• •Perform other related duties and responsibilities as assigned

• 【Important Notice】
• •本職務未來可能需接受 SCBA 訓練及配戴呼吸防護裝備，應徵者於投遞履歷前，請評估自身是否能接受相關訓練及工作內容。

• 【Education】
• - Bachelor degree in industry technology relevant. Major in mechanical and electrical is preferred.
• - TOEIC Listening & Reading score > 550

• 【Experience】
• - 3 years of relevant working experience, prefer on installing, troubleshooting industrial electronics, machines or computer systems
• - Previous mask repair machine installation and troubleshooting experience is a plus.
• - Familiar with E-beam system is a plus
• - Excellent communication and customer service attitude is required.

• 【Other skills 】
• - Microsoft operating system knowledge is required
• - Be able to function independently, be self-motivated and yet be part of a team.
• - Good command of written and spoken English
• - Willingness to travel doｍestic and internationally.
• - Liaison work involving spare parts ordering, shipment, installation and after sales service which interact between sales, logistics, customers and application specialists etc.

Your ZEISS Recruiting Team