Senior ServiceNow Developer (ITAM, HAM, CMDB)

SERVICENOW DEVELOPER – ITAM | HAM | CMDB

ABOUT DYSRUPIT

• DysrupIT is a leading global-based cloud services company. We support clients
• across the globe in their adoption of the cloud and their transformation to as-a
• Service business models. DysrupIT is dedicated to making a positive impact in
• the communities it serves.

• COMPANY CULTURE
• We are constantly looking for talented people to join our team. We offer a
• unique and extraordinary career experience to motivate and inspire talents
• like you to make a difference in our customers, clients, and the entire
• organization. At DysrupIT, you’ll join a team of dedicated and brilliant
• professionals who share the same goal of pursuing integrity and excellence.
• We are committed to promoting a culture where employees are valued and
• respected. We invest in our employees and make sure that they will have the
• right training to secure their growth and advancement towards their career
• aspirations.

• JOB SUMMARY
• We are seeking a hands-on ServiceNow Technical Consultant to support an
• enterprise AI-enabled IT Asset Data Management solution. The engagement
• focuses on improving the quality, consistency, and usability of IT Asset and
• Product Model data in ServiceNow through data profiling, standards definition,
• historical data preparation, AI-enabled cleansing, testing, and validation.
• The ideal candidate will combine strong ServiceNow development expertise
• with practical experience working with enterprise data. This role requires
• someone who can translate business and functional requirements into
• scalable technical solutions, support complex data extraction and
• transformation activities, and collaborate closely with architects, AI
• specialists, consultants, and client stakeholders throughout the delivery
• lifecycle.

• JOB RESPONSIBILITIES
•  Develop and configure ServiceNow applications, workflows, and
• automation solutions according to technical design specifications.
•  Write and maintain server-side scripts, including Business Rules, Script
• Includes, Scheduled Jobs, and Transform Maps.
•  Develop client-side scripts, including Client Scripts, UI Policies, UI
• Actions, and Catalog Client Scripts.
•  Build and configure Service Catalog items, Record Producers, and Order
• Guides.
•  Implement integrations with external systems using REST APIs, SOAP,
• and IntegrationHub.
•  Configure and develop AI-powered solutions using ServiceNow Virtual
• Agent, Predictive Intelligence, and Now Assist.
•  Build and maintain Virtual Agent conversation flows and NLU models to
• enhance user self-service.
•  Implement generative AI capabilities for knowledge management, case
• summarization, and intelligent search.
•  Apply responsible AI practices during development, including data
• quality, testing, and requirements.
•  Create and maintain reports, dashboards, and Performance Analytics
• indicators.
•  Perform unit testing, debugging, and code reviews to ensure quality and
• adherence to best practices.
•  Document technical solutions, including configuration details, code
• comments, and deployment procedures.
•  Support testing activities, including System Integration Testing (SIT) and
• User Acceptance Testing (UAT).
•  Troubleshoot and resolve technical issues during development and post
• deployment phases.
•  Follow platform best practices for performance optimization, security,
• and upgrade safety.
•  Participate in technical design sessions and provide input on
• implementation approaches.
•  Assist in knowledge transfer and training of client technical resources.
• REQUIRED QUALIFICATIONS
•  Bachelor’s degree in Computer Science, Information Systems, Software
• Engineering, or a related field.
•  Hands-on ServiceNow development experience, including Business
• Rules, Script Includes, Client Scripts, UI Actions, and Scheduled Jobs.
•  Proficiency in JavaScript, HTML, CSS, and related web development
• technologies.
•  Experience configuring and developing solutions using ServiceNow
• Studio, Flow Designer, and IntegrationHub.
•  Experience designing and implementing REST and SOAP integrations
• with external systems.
•  Experience with ServiceNow data models, Import Sets, Transform Maps,
• data integrations, and large enterprise datasets.
•  Experience delivering ServiceNow solutions involving IT Asset
• Management (ITAM), Hardware Asset Management (HAM), CMDB,
• Product Model, or enterprise data-quality initiatives.
•  Strong understanding of data mapping, validation, transformation,
• normalization, and troubleshooting.
•  Working knowledge of relational databases and SQL for data analysis,
• queries, and reporting.
•  Ability to independently troubleshoot complex ServiceNow, integration,
• and data-related issues.
•  Experience supporting system integration testing, product testing, UAT
• defect resolution, regression testing, and release-readiness activities.
•  Familiarity with Git, version control practices, and structured software
• development standards.
•  Experience working within Agile or Scrum delivery environments.
•  Prior experience working in a consulting or client-facing delivery
• environment.
•  Strong written and verbal communication, collaboration, and
• stakeholder management skills.
• AI & DATA CAPABILITIES
•  Experience with ServiceNow AI capabilities, such as Virtual Agent,
• Predictive Intelligence, and Now Assist.
•  Familiarity with generative AI, large language models (LLMs), and
• prompt engineering.
•  Understanding of responsible AI principles, including data governance,
• bias awareness, transparency, security, and human oversight.

REQUIRED SERVICENOW CERTIFICATIONS

•  Certified System Administrator (CSA) — Required
•  Certified Application Developer (CAD) — Required
•  Certified Implementation Specialist (CIS) — Required
•  At least one additional ServiceNow certification

• WHAT WE OFFER
•  Competitive compensation package commensurate with experience
•  Government-mandated benefits plus supplemental HMO coverage
•  Collaborative and professional work environment
•  Career growth opportunities within a growing organization
•  Remote work arrangement