Senior Software Engineer, Data Operations - PDEGO

At Sony Music Entertainment, we fuel the creative journey. We've played a pioneering role in music history, from the first-ever music label to the invention of the flat disc record. We've nurtured some of music's most iconic artists and produced some of the most influential recordings of all time.

Today, we work in more than 70 countries, supporting a diverse roster of international superstars, developing and independent artists, and visionary creators. From our position at the intersection of music, entertainment, and technology, we bring imagination and expertise to the newest products and platforms, embrace new business models, employ breakthrough tools, and provide powerful insights that help our artists push creative boundaries and reach new audiences. In everything we do, we're committed to artistic integrity, transparency, and entrepreneurship.

Sony Music Entertainment is a member of the Sony family of global companies.

Sony Music's Product Design Engineering and Global Operations (PDEGO) team is looking for a Senior Software Engineer, Data Operations to own the reliability, observability, and operational health of our data platform

What you'll do:

Build and maintain monitoring systems, alerting pipelines, and health dashboards that give the team real-time visibility into platform status

Take an active role in production incident response - help triage, contribute to resolution, communicate clearly to stakeholders, and document post-mortems

Identify and build automation for repetitive operational work - access requests, backfill coordination, and pipeline health checks - to improve team throughput over time

Work on Snowflake infrastructure through Terraform - contributing to access controls, cost monitoring, and warehouse configuration

Collaborate with Data Engineering on system design and code reviews with reliability and operability in mind

Write and maintain runbooks, incident response playbooks, and platform documentation

Support analyst enablement by improving platform reliability, query performance, and data accessibility across global teams

Suggest and implement improvements to team tooling, processes, and operational practices

Who you are:

6-8+ years in software engineering with meaningful experience in SRE, platform engineering, or data infrastructure roles

Proven record of contributing to production incident response, including stakeholder communication and post-incident analysis

Deep understanding of monitoring and observability: alerting design, SLO definition, dashboards, and root cause analysis across distributed systems

Hands-on experience with Snowflake or equivalent data warehouse at an operational level - access management, cost governance, performance tuning

Experience with infrastructure-as-code; Terraform experience strongly preferred

Strong debugging skills across cloud infrastructure, data pipelines, and distributed systems

Familiarity with data pipeline tooling (Fivetran, dbt, Airflow, or equivalent)

AWS experience preferred

Clear, proactive communicator - comfortable translating technical incidents to business and analyst stakeholders without jargon

Motivated to reduce toil through automation and scalable process - not just absorb operational load, but systematically eliminate it

Interested in music and learning the intricacies of the music business

What we give you:

You join a vibrant global community with the opportunity to channel your passion every day

A modern office environment designed for you, empowering you to bring your best

Investment in your professional growth and development enabling you to thrive in our vibrant community

The space to accelerate progress, positively disrupt and create what happens next

We give you the platform to champion positive change, with the opportunity to contribute to our social impact, diversity, equity and inclusion initiatives

We provide an excellent range of benefits like private medical cover, a generous pension scheme, life assurance, income protection, plus loads of music industry perks. There’s also time off over winter break

Equal Opportunities

As an active part of a culturally and socially diverse society, Sony Music’s aim is that our workforce is diverse and inclusive. Sony Music is an equal opportunity employer and supports workforce diversity.

We employ, retain, promote and otherwise treat all employees and job applicants according to their merit, qualifications, competence and talent. We apply this policy without regard to any individual’s sex, race, religion, origin, age, sexual orientation, marital status, medical condition or disability.

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Please note that applicants must be at least 18 years of age.