Senior Specialist - CSG

Key Responsibilities

1. Hard Services Operations (Core Execution)

· Operate and maintain all building engineering systems, including:

o HVAC systems (AHUs, FCUs, VRF/VRV units)

o Electrical systems (LT panels, UPS, DG sets)

o Plumbing systems and water supply

o Fire & life safety systems

· Ensure continuous operation and zero disruption of critical systems.

· Perform routine checks, readings, and log sheet updates.

· Identify early signs of equipment failure and take corrective action.

2. Preventive & Breakdown Maintenance

· Execute preventive maintenance schedules as per SOPs.

· Attend and resolve breakdown complaints within defined SLAs.

· Coordinate with vendors for specialized maintenance activities.

· Ensure proper closure of maintenance tasks with documentation.

3. Work Order & Helpdesk Management

· Receive, acknowledge, and execute work orders through CAFM/CMMS systems .

· Ensure timely closure of tickets with quality service delivery.

· Provide feedback and updates on task status.

· Maintain accurate records of all maintenance activities.

4. Technical Monitoring & Log Management

· Record and monitor:

o Electrical load readings

o DG fuel consumption

o HVAC performance parameters

o Water levels and pump operations

· Highlight abnormalities and escalate deviations.

· Maintain daily, weekly, and monthly logs.

5. Technical Transformation & Optimization (Execution Level)

A. Data Capture & Digital Adoption

· Ensure accurate data entry in:

o CAFM systems

o Energy monitoring tools

o Maintenance logs

· Support implementation of digital tools such as:

o IoT sensors

o Smart meters

o Automated monitoring systems

B. Energy & Efficiency Optimization

· Identify opportunities for:

o Reducing energy consumption

o Optimizing equipment usage

· Implement basic optimization actions such as:

o Switching schedules

o Load balancing

o Temperature optimization

· Support energy audits and improvement initiatives.

C. First-Level Troubleshooting & RCA Support

· Perform initial fault diagnosis for equipment failures.

· Assist senior engineers in root cause analysis (RCA) .

· Implement corrective and preventive actions as directed.

D. Asset Care & Lifecycle Support

· Ensure proper handling and maintenance of equipment.

· Report aging equipment and recurring failures.

· Support asset tagging and documentation.

6. Safety, Compliance & EHS

· Ensure adherence to all safety protocols and procedures .

· Use appropriate PPE during operations.

· Support:

o Fire drills

o Emergency response

o Safety audits

· Ensure compliance with electrical and operational safety norms.

7. Vendor & Contractor Coordination

· Assist in supervising vendor activities on-site.

· Ensure vendors follow:

o Safety procedures

o Work permits

o Quality standards

· Verify work completion and report discrepancies.

8. Soft Services Coordination (Support Role)

· Coordinate with housekeeping and other teams when technical support is required.

· Ensure technical readiness of areas before cleaning or events.

9. Event & Meeting Support

· Ensure readiness of:

o Meeting rooms

o Conference facilities

o AV and electrical systems

· Provide technical support during events and client visits.

10. Builder / Landlord Coordination

· Report infrastructure issues to Facility Manager.

· Assist in resolving:

o Power supply issues

o Water supply disruptions

o Common area technical issues

11. Training & Skill Development

· Participate in:

o Technical training programs

o Safety training sessions

· Stay updated on new technologies and maintenance practices.

· Support onboarding of new technicians.

12. Reporting & Documentation

· Maintain accurate records of:

o Maintenance activities

o Equipment performance

o Incidents and breakdowns

· Submit daily shift reports to supervisors.

· Escalate major issues promptly.

13. Business Continuity Support

· Assist during:

o Power failures

o Equipment breakdowns

o Emergency situations

· Ensure backup systems (DG, UPS) are operational.

· Support execution of BCP procedures.

Key Performance Indicators (KPIs)

· Work order closure within SLA

· Equipment uptime and reliability

· Preventive maintenance completion rate

· Reduction in repeat breakdowns

· Accuracy of logs and documentation

· Energy-saving initiatives implemented

· Safety compliance adherence

Qualifications & Experience

· Diploma / ITI / Bachelor’s in Electrical / Mechanical Engineering

· 2–6 years of experience in facility management / engineering operations

· Experience in corporate / commercial facilities preferred

Key Competencies

· Strong technical fundamentals

· Hands-on troubleshooting skills