Senior Staff Customer Operations Program Manager

Crusoe is on a mission to accelerate the abundance of energy and intelligence . As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from electrons to tokens — to power the world's most ambitious AI workloads. When you join Crusoe, you join a team that is building the future, faster.

We're in the midst of the greatest industrial revolution of our time. The demand for AI compute is boundless, and power is a bottleneck. We're solving that — with an energy-first approach that makes AI infrastructure better for the world and faster for the people innovating with AI.

We're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved — people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services.

If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build with us at Crusoe.

• About This Role
• Crusoe is building vertically integrated AI infrastructure, from energy-first data centers to a high-performance AI cloud. Our Customer Experience organization owns the relationship with some of the most demanding AI companies in the world. As the first program management hire within CX, you will transform complex, high-priority initiatives into successful programs — holding accountability for critical timelines while partnering with leadership to drive execution. This senior individual-contributor role carries an AI-native mandate and reports to the Head of Customer Operations.

What You'll Be Working On

Run the CX operating rhythm and change management: own our OKR program, rationalize meeting cadences and syncs, and coach teams through change via documentation, tooling, and discipline

Support leadership with decision-ready work: assemble data and draft materials for QBRs and offsites, track leadership action items to completion, and run cross-functional special projects end to end

Drive operational programs to resolution: establish oversight for customer programs (onboarding, offboarding, maintenance windows, incident debriefs, new deployments), maintaining a single current view of every critical CX timeline and surfacing risks before they become misses

Own delivery of AI tooling built within CX: manage timeline, sequencing, and accountability for landing triage agents, AI-assisted reliability engineering, and support automation releases in the field

Run launch readiness across CX: coordinate enablement, customer communications, Jira hygiene, and go/no-go calls for new product releases

What You'll Bring to the Team

8+ years in technical program management, strategy and operations, chief-of-staff, or related roles at a high-growth technology company

Experience with GPU, cloud-infrastructure, inference, model lifecycle, or other technical, API-first products and their customers

Experience with customer-success operations or scaled, programmatic customer success

A systems-thinker's love of the 0-to-1 phase — designing durable, scalable operational frameworks from the ground up

An AI-native delivery approach: a default to building AI-driven workflows and hands-on experience prototyping with LLMs and modern AI tools

Fluency across tools like Salesforce, Sigma, Claude Code, and Workato — you combine data from disparate sources into conclusions you'd defend, and you validate numbers before they reach executives

Comfort operating autonomously amid shifting priorities

What This Role Isn't

A people management role — this is a senior individual-contributor seat with influence through programs, not direct reports

A coordination-layer PM role — you build the dashboard, draft the QBR doc, and prototype the automation yourself

A run-the-playbook role — there's no established PMO in the CX org; you design the frameworks, templates, and cadences from scratch

An AI-optional role — you'll be expected to build with LLMs, agents, and modern AI tools from day one

A stable-roadmap role — priorities change often as the business grows, and plans get reworked frequently

Bonus Points

High agency and a bias for action: hands-on, ambitious, and happy to pick up the work yourself

Low ego and high standards: you set a high bar while lifting everyone up, and you build trusted relationships across teams

Prior experience as the first program-management hire in a function or company

Benefits

Industry competitive pay

Restricted Stock Units in a fast growing, well-funded technology company

Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents

Employer contributions to HSA accounts

Paid Parental Leave

Paid life insurance, short-term and long-term disability

Teladoc

401(k) with a 100% match up to 4% of salary

Generous paid time off and holiday schedule

Cell phone reimbursement

Tuition reimbursement

Subscription to the Calm app

MetLife Legal

Company paid commuter benefit; up to $300 per month

• Compensation
• Compensation will be paid in the range of $175,000 - $245,000. Restricted Stock Units are included in all offers. Compensation to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.