Senior Strategic Performance Manager

Job Description

Overview

The Senior Performance Manager is responsible for leading performance monitoring and driving operational excellence across metro Operations & Maintenance (O&M) activities. This role focuses on analyzing operational metrics, ensuring contractors meet contractual performance requirements, and implementing continuous improvement initiatives aligned with the Employer’s objectives. The position requires extensive experience in performance management, particularly within driverless metro systems, and the ability to evaluate KPIs, identify deviations, and ensure corrective measures are effectively implemented. The Senior Performance Manager also plays a key role in planning, auditing, and reporting performance outcomes while collaborating with stakeholders to enhance overall system efficiency.

Your role

Lead performance monitoring and evaluation of O&M Contractors against contractual requirements

Track, analyze, and report operational performance metrics and KPIs

Identify deviations from targeted performance levels and recommend corrective actions

Ensure O&M Contractors propose and implement effective performance improvement measures

Monitor, audit, and report on the KPI regime and compliance levels

Develop performance frameworks, dashboards, and reporting systems

Oversee operations planning, especially within driverless metro environments

Conduct performance reviews and audits across all operational areas

Coordinate with contractors and stakeholders to improve service delivery and efficiency

Provide data-driven insights to support decision-making and strategic improvements

Ensure alignment of operational performance with Employer’s objectives

Prepare and present performance reports to senior management and stakeholders

About you

Bachelor’s degree in Business Administration, Operations Management, or related field

Minimum 15 years of experience in performance management or operations

Strong experience in monitoring and managing KPIs within large infrastructure or railway projects

Proven experience in driverless metro or automated transit systems

Strong analytical, problem-solving, and decision-making skills

Experience in operations planning and performance improvement strategies

Ability to evaluate complex performance data and implement corrective actions

Strong stakeholder management and coordination skills

Excellent communication, presentation, and reporting abilities

Proficiency in performance management tools and data analysis

Rewards & benefits

Explore the rewards and benefits that help you thrive – at every stage of your life and your career.

This includes:

Tax-free salary.

Life insurance coverage.

Medical insurance.

Annual leave balance.

Company gratuity scheme.

Discretionary bonus program.

Annual flight contribution.

Transportation & housing allowances.

Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition.

Seize every opportunity to sharpen your skills, expand your expertise, and be recognized for the impact you make.

About AtkinsRéalis

We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.

Find out more.

Worker Type

Employee

Job Type

Regular

At AtkinsRéalis , we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.