Senior Supply Chain Analyst (Logistics and Transportation)

*This role is based in our South Austin HQ. The team works in the office Monday–Thursday, with the option to work remotely on Fridays.

Made In is the leader in the digitally-native kitchen space. We bring chef expertise and centuries-old cookware manufacturing techniques to craft professional-quality kitchen tools for the home and professional cook. We are backed by some of the best chefs in the world and have been featured in publications and shows such as the TODAY Show, NY Times, Fast Company, Business Insider, and more.

To support our rapid growth, we’re seeking a Senior Supply Chain Analyst in Austin, TX* reporting to our Director, Outbound Supply Chain. In this role, you will own the movement of product from our global manufacturing partners into our warehouse network - freight booking and forwarder coordination, customs clearance and classification, and the inbound ASN and receipt data that everything downstream depends on. You’ll run RFPs and negotiate rates with our transportation partners, keep landed cost and transit time honest, and recover duty we’re owed. This is a highly collaborative role that will work cross-functionally with Planning, Fulfillment, Finance, Product, and Sourcing, as well as our external forwarder, broker, and warehouse partners.

What You’ll Do:

Inbound Freight & Partner Management

Quote and book inbound ocean, air, and domestic freight, balancing cost and transit time against inventory need.

Coordinate with vendors and forwarders to secure on-time cargo pickup and keep shipments moving to plan.

Lead RFPs and rate negotiations with freight forwarders and small parcel carriers, and hold partners accountable to the terms you negotiate.

Manage our freight forwarder relationships day to day - performance against SLA, exception escalation, and rate validation against contracted terms.

Manage small parcel and LTL carrier relationships, including service performance and cost review.

Develop, maintain, and train vendors on our routing guide to drive compliance across the supplier base.

Build the reporting and tools that turn freight cost, transit time, and ETA data into usable insight — supporting both day-to-day operational decisions and longer-term network and transportation strategy.

Customs & Trade Compliance

Manage customs clearance end to end with our broker, ensuring entries are accurate, timely, and fully documented.

Support HTS classification for new and existing products, and maintain the classification database as the catalog changes.

Support Post Summary Corrections, duty drawback, and duty refund processes, and track recoveries through to receipt.

Maintain audit-ready import records and support responses to CBP inquiries.

Partner with cross-functional stakeholders and leadership to support tariff and trade strategy, bringing the classification, valuation, and landed cost analysis behind those decisions.

Inbound ASNs and Receiving

Create inbound ASNs in our ERP, including packing list review and PO matching to ensure quantities and costs are correct before receipt.

Track inbound ASN ETAs and manage delivery appointments with warehouse partners.

Keep ETA and receipt data current in our ERP so Planning, Fulfillment, Finance, Product, and Sourcing are working from accurate inbound visibility.

Investigate and resolve receiving variances with warehouses and vendors, and drive corrective action on recurring root causes.

Identify and lead process improvement and automation opportunities across the inbound workflow.

Amazon FBA Inventory Transfers

Manage our offshore FBA coordinator, who executes the day-to-day deployment of inventory into Amazon's fulfillment network - you own the process, the outcome, and the partner relationships behind it.

Oversee translation of the demand plan from Planning into an executable FBA transfer plan, and review inventory needs and timing with Planning on a recurring cadence.

Ensure accurate and on-time data entry across Amazon Seller Central, our ERP, and the WMS, with checks that catch errors before they reach the network.

Ensure shipping documentation, carton and pallet labels, and Amazon routing requirements reach our warehouses complete and on time.

Share shipment volume forecasts with our 3PLs so they can secure labor ahead of peaks, and hold them accountable to on-time outbound.

Track carrier pickups and deliveries into Amazon, escalating early to prevent dock delays and missed delivery windows.

Own freight strategy for FBA shipments - identify lowest-cost transportation methods and evaluate mode, carrier, and routing changes as volume grows.

Maintain SOPs and train the offshore coordinator through any change in process, logistics, or Amazon fulfillment requirements.

Who You Are:

You’re a detail-oriented and systems-minded problem solver who has moved past executing defined processes to designing them. You’re comfortable holding external partners accountable, chasing a variance to its root cause rather than the workaround, and owning a workstream end to end with limited direction. You get results through other people as readily as through your own work - you can hand a process to someone else, hold the standard, and step back in when it slips. You keep your head when a container is late, and you communicate just as clearly with a warehouse receiving team as with our CFO.

Qualifications:

4+ years of experience in international logistics, transportation, import operations, trade compliance, or a related analytical supply chain role

Hands-on experience managing inbound ocean and air freight, including quoting, booking, and forwarder coordination

Experience running carrier or forwarder RFPs and negotiating rates and service terms

Working knowledge of US customs clearance, HTS classification, and Incoterms

Experience managing freight forwarder, customs broker, or carrier relationships, including performance and cost accountability

Experience managing or directing offshore, outsourced, or partner resources, including training, SOP ownership, and performance accountability

Strong analytical skills, with proficiency in Excel and data visualization; comfortable building reporting and tools that others make decisions from

Experience working with ERP (bonus: NetSuite) and transportation management systems

Strong written and verbal communication skills, with experience communicating to internal management and external partners

Excellent project and time management skills, with the ability to manage multiple shipments and projects and consistently deliver on deadlines

Bachelor’s degree in related field required

Authorized to work in the U.S.

Benefits We Offer:

Competitive salary, 401k, healthcare benefits (including fertility and family-building care, mental health therapy, teladoc virtual health access along with HSA and FSA plans) and free and discounted cookware

A people-centric workplace with flexible time off

A vibrant, lively office space in the heart of South Austin which includes our onsite studio kitchen

Made In is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Made In makes hiring decisions based solely on qualifications, merit, and business needs at the time.