Senior System Engineer

About Viz.ai

Viz.ai is the leader in building and deploying AI-powered Care Pathways and helping doctors do their work. The Viz Platform is deployed in 2,000 hospitals across the United States and trusted by many of the leading life sciences companies. The platform uniquely combines real-time, multimodal clinical data with deep clinician engagement to detect disease earlier, coordinate care teams, and help ensure patients receive the right treatment faster. Viz.ai was the first company to be awarded CMS reimbursement for AI and is ranked the #1 Healthcare AI Platform by hospitals and health systems in the Black Book Research survey. For more information, visit Viz.ai.

We are growing and are looking for a Senior System Administrator to join our mission to increase access to life-saving treatments.

The Role:

Design, implement, and maintain our cloud-based IT systems and services.

Manage and optimize Google Workspace, Okta, Atlassian tools (Jira, Confluence), and Salesforce integrations and all other company systems.

Support identity and access management (IAM) policies using Okta and SSO strategies, including AWS SSO.

Automate routine IT tasks and workflows (onboarding/offboarding, integrations, tickets, etc).

Monitor system performance, metrics and recommending improvements as needed.

Provide tier 2/3 support for escalated technical issues.

Document system designs, processes, and best practices.

Own and manage the patching and update lifecycle for operating systems, applications, and SaaS tools to ensure systems remain stable, secure, and up-to-date.

Schedule and coordinate regular system maintenance for Mac and Win, minimizing downtime and user disruption while keeping devices updated and secured.

Oversee endpoint management and configuration (via MDM), ensuring consistency across user devices and compliance with company standards.

Support the implementation and ongoing operations of the company’s Zero Trust model, including device posture checks, identity-based access.

Treat AI as a core part of your workflow, using tools like ChatGPT to enhance productivity and output.

Champion Viz values in every aspect — "Patients First," "I'm Accountable," "Kindness Wins," "Quality Squared," and "Time is Brain."

Requirements:

5+ years of experience in IT systems or technical support roles.

Strong hands-on experience with Google Workspace, Okta, AWS SSO, Atlassian, Salesforce integrations, etc.

Proficient in managing macOS and Windows devices using MDM tools.

Solid understanding of IAM, patch management, and Zero Trust security models.

Experience automating IT workflows (onboarding/offboarding, ticketing, etc.).

Skilled in troubleshooting tier 2/3 technical issues and system monitoring.

Proficiency with different AI tools (Claude, ChatGPT or similar platforms).

Strong documentation habits and communication skills.

Proactive, detail-oriented, and comfortable in a fast-paced, cross-functional environment.

Location:

Our office in Tel-Aviv is located in Menachem Begin 150, within walking distance of Arlozorov and Ha'Shalom train stations.

Why should you join us?

If you are looking to make an impact, we are mission-driven and are making a difference in peoples’ lives every day.

If you want to be a part of an amazing team , our people are the heart of everything we do.

If you are a self-starter and naturally motivated, our work is driven by curiosity, innovation and team collaboration which allows us to leverage our skills immeasurably.

We are a remote-first company across the U.S. and EU, with a team in Tel Aviv operating in a flexible hybrid model, conveniently located near a train line.

Viz.ai is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided.

In the U.S., Viz offers competitive benefits, including medical, dental, vision, 401(k), generous vacation, and additional benefits to full-time employees. Viz.ai is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis prohibited by federal, state, or local law.

Employees in Israel are offered a comprehensive benefits package, including, among others: dental insurance, performance-based bonuses, a Cibus meal allowance, meals at the office, and more.

If you’re applying for a position in San Francisco, please review the San Francisco Fair Chance Ordinance guidelines applicable in your area.

#LI: GH1

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