Senior Systems Engineer

• You are an experienced troubleshooter who enjoys solving complex technical problems.
• You are a strong communicator who understands that great IT support starts with great customer service.
• You are collaborative, curious, and always looking for opportunities to expand your skills.

We are seeking an enthusiastic and customer-focused Level 3 IT Support Engineer / Systems Administrator to join our IT service team. In this role, you will support a wide variety of client networks, systems, and cloud environments while helping deliver the best possible customer experience.

Each day will bring new challenges requiring creative problem-solving, analytical thinking, and clear communication. You will work alongside our collaborative technical team to troubleshoot complex issues, administer client systems, and maintain reliable and secure IT environments.

This is an excellent opportunity for an experienced IT professional who enjoys hands-on technical work, values strong client relationships, and wants to continue developing their skills in a supportive team environment.

Clarity Technology Group, Inc. is a Managed Service Provider dedicated to delivering exceptional service and technology solutions. Our close-knit team consists of passionate technicians and software engineers who thrive in a flexible, relaxed office environment while meeting and exceeding client expectations.

If you are looking for a challenge and believe you are a good fit for our team, we encourage you to apply.

Duties & Responsibilities

Provide great customer service and technical support

Troubleshoot hardware, software, network, and server issues

Support Microsoft environments including Windows Server, Active Directory, Hyper-V, Microsoft 365, Entra ID, and Intune

Configure and troubleshoot firewalls, switches, wireless networks, servers, and workstations

Assist with system upgrades, migrations, deployments, and other client projects

Work with other technicians to resolve issues and complete projects

Keep clients informed and explain technical issues clearly

Maintain system documentation and technical procedures

Look for ways to improve client security, reliability, and performance

Share knowledge and help the team improve

Experience & Skill Requirements

Strong communication and customer service skills

Good troubleshooting and problem-solving skills

Able to stay organized and handle multiple priorities

Dependable, proactive, and willing to take ownership of issues

Comfortable working independently and as part of a team

Experience supporting Windows desktop and server environments

Experience with Microsoft 365, Active Directory, Entra ID, Hyper-V, Intune, and SSO

Experience with firewalls, switches, networks, servers, and workstations

Willing and able to learn new technologies

5+ years of technical support or systems administration experience preferred

Why Join Us

Flexible and relaxed work environment

Work with an experienced and supportive technical team

Exposure to a wide range of technologies and client environments

Opportunities to learn, grow, and build hands-on experience

Team-focused culture where people help each other

Opportunity to make a real difference for our clients

Strong focus on customer service and work-life balance

Compensation based on experience and qualifications.

This is a full-time position with opportunity for growth. We offer a very collaborative and supportive culture, flexible scheduling and a comfortable work environment which often includes hybrid work from home opportunities after a 3 to 6 month training period . Benefits include 401(k), flexible PTO, disability and health/dental/vision/life insurance options.