Senior Systems Engineer

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together

What is the role

This Senior Systems Engineer will design, implement, support, and optimize technology solutions across client environments, while acting as a technical expert, escalation point, and key contributor to project delivery, solution design, and continuous improvement initiatives.

The following include but may not be limited to the responsibilities of the Senior Systems Engineer:

Provide remote support and maintain client systems

Install, configure, upgrade, and repair hardware/equipment

Troubleshoot and resolve hardware, network, and system issues

Gather requirements and recommend suitable technologies

Develop technical designs and documentation

Monitor systems, logs, and manage incidents

Work with vendors and ensure compliance with standards

Support projects, solution design, and infrastructure planning

Provide pre-sales technical input (quotes, proposals)

Act as escalation point and technical SME; mentor juniors

Maintain documentation, automate processes, and improve systems

Keep skills updated and accurately track daily activities

Work Set-up / Work Schedule

Remote

8:30am - 5:00pm AEST

Who we are looking for

Successful candidate must possess:

Must have 7+ years of experience in systems engineering

Must have experience in system architecture, including complex solution design and delivery

Strong problem-solving, communication, teamwork, and leadership skills

Hands-on experience with:

Networking: TCP/IP, DNS, DHCP, VLANs, BGP, OSPF, VRRP, SD-WAN

Cloud: Azure, AWS, GCP; Virtualization: VMware, Hyper-V

Operating Systems & Services: Linux, Windows Server; Active Directory (AD), Group Policy, DNS, Exchange, Microsoft 365

M365: Azure AD, Entra, Intune, Conditional Access, SharePoint, Teams

Security: Firewalls, VPNs, identity management

Automation: PowerShell, Python

Bachelor’s degree in computer science, Engineering, or a related field

What we offer

Day 1 HMO for you + 1 free dependent after probation period

Health and Wellness Reimbursement Benefits

Sunlife Group Insurance

Company Salary Loans

Government contributions

Assistance with government loan payments

13th month pay

Night differentials pay

Holiday pay (for hours worked on holidays)

Mandated Leaves

Work equipment provided

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