Senior Systems Engineer

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together

What is the role

Mon-Fri, 38 hours a week reporting to our Erina office.

We are seeking a Senior Systems Engineer to support and maintain client IT environments.

This role is responsible for troubleshooting infrastructure and LAN/WAN network issues, performing remedial maintenance, and assisting with the rollout of new technologies. You will collaborate closely with the Service Delivery team to ensure system reliability and consistent delivery against agreed SLAs.

Key responsibilities of the role include but may not be limited to the following:

Provide remote and onsite IT support for client environments

Troubleshoot, repair, configure, and upgrade hardware, networks, and systems

Work with clients to gather requirements and recommend technology solutions

Support projects including migrations, upgrades, and infrastructure changes

Create and maintain technical documentation and designs

Monitor systems, manage incidents, and ensure standards compliance

Liaise with vendors and provide pre ‑ sales technical support’

Act as an escalation point and mentor junior team members

Continuously improve, automate, and document technical processes

Who are we looking for

This is a customer ‑ facing, hands ‑ on technical role requiring strong communication and presentation skills. The successful candidate will be highly technical, able to work autonomously, and possess excellent time management and organizational skills.

In addition to a confident and professional manner, the role requires solid technical expertise including:

5+ years’ experience working in a Senior Engineer role

Proven ability to consistently meet SLAs, utilization targets, and performance measures

Tertiary qualification in a relevant field with mid ‑ to ‑ high level industry certifications

Strong experience designing, implementing, and troubleshooting modern IT solutions

Demonstrated success delivering multiple projects end to end

Solid background in enterprise networking, security appliances, and SD ‑ WAN

Hands ‑ on experience with routing and switching (BGP, OSPF, VRRP)

Strong skills in Windows Server, Active Directory, Microsoft 365, virtualization, and cloud

Good understanding of TCP/IP, IT security, and multi ‑ server environments

Clear, accurate documentation and communication skills

Natural leadership qualities with the ability to mentor and collaborate

Client ‑ focused, organized, and able to perform under pressure

Strong problem ‑ solving skills and a genuine desire to learn and share knowledge

What we offer

A friendly team environment with a strong technical support network

Broad range of options for training and developing your IT skills

Opportunity to work with the IT industry's latest technologies

Internal career growth for high performers and IT super-stars

Cost price on products from our suppliers

Lunches and snacks

Comprehensive Employer Assistance Program

Bonuses and incentives for upskilling

Referral bonus

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