Senior Team Member

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview*

Global Investigations process deals with handling of payment related queries received from banks, internal BOA departments, customers, nostro outstanding & returned payments. All queries require detailed analysis & resolution as per standard timelines. The team handles Investigations for all currencies arising for Asia, EMEA & US regions.

• •Investigating and identify root cause for an enquiry
• •Contact external banks through SWIFT correspondence messages
• •Pass payments adjustments entries on client accounts, internal accounts & nostro accounts
• •Review nostro accounts & ensure all outstanding debits & credits are cleared as per timelines
• •Follow up with external banks for details, confirmation and recall of funds
• •Verify Correspondence & Payment adjustments as per currency cut-off
• •Manage workflow in the team

Job Description*

• The associate will report to an FLM and will be working as an IC
• Associate will be responsible for resolving queries raised by clients, internal departments, BOFA branches and External Banks and providing a resolution in a timely manner
• Deliver and manage individual targets and contribute towards process metrics
• Understand, interpret process procedures and regulations

Global Investigations

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• •Willingness to work in late shifts and in rotational shifts.
• •Should have strong decision-making, critical thinking, and oral and written communication skills.
• •Adherence to the SLA’s – productivity, turn-around-time, and accuracy
• •Perform investigation with good accuracy
• •To process investigations / enquiries of Incoming / Outgoing / returned payments in a timely manner, adhering to laid down procedures and ensure that the established service standards are met.

• •Responsibilities*
• •Excellent knowledge of Investigation process
• •Investigating and identify root cause for an enquiry
• •Contact external banks through SWIFT correspondence messages
• •Pass payments adjustments entries on client accounts, internal accounts & nostro accounts
• •Review nostro accounts & ensure all outstanding debits & credits are cleared as per timelines
• •Follow up with external banks for details, confirmation and recall of funds
• •Thoroughly familiar with the Payment Concepts. i.e., MT 103/202/110/111 and ISO equivalent MX

• •Requirements* Education* o Graduate [B.com] or Post Graduate [MBA Finance] Certifications If Any - None Experience Range* o 2+ Years of working experience in Investigations Foundational skills* o In depth understanding of SWIFT payments & message types o Detailed Knowledge of Nostro accounts o Should have worked on PEGA and good understanding of GIN Project o Good Communication Skills, both verbal and written Desired skills
• •The Candidate must be a Graduate or Post Graduate – Commerce (B.Com) or MBA (Finance)
• •Good Communication Skills, both verbal and written
• •2+ years relevant work experience. Prior work experience in Global Investigations is mandatory
• •In depth understanding of SWIFT payments & message types
• •Ability to work on all types of cases.
• •Ability to multitask, prioritizing urgent items & meet stringent cut-offs
• •Flexible and adaptable to changing demands and shift timings
• •Should be a Team player
• •Ability to meet deadlines and achieve agreed targets

Work Timings* Shift Timings: Rotational - Working hours as per business requirement of region supported – 24*7 Job Location* GGM