Senior Technical Product Manager

Senior Technical Product Manager

Customer Experience Management | 5-8 years | Full Time | Bangalore

Role Name

Senior Technical Product Manager

At Kapture CX, we are looking for a Senior Technical Product Manager in our Customer Experience Management team.

Who are we?

Kapture CX is a leading SaaS platform that helps enterprises automate and elevate customer experience through intelligent, AI-powered solutions. We partner with enterprises across industries to bring scalable automation and insight-driven efficiencies to their CX operations. Over a thousand clients across 18 countries have used Kapture’s products to enhance their customer experience, including Unilever, Reliance, Coca-Cola, BigBasket, Meesho, Airtel Payments Bank and Cathay Pacific.

Kapture delivers industry-specific solutions powered by AI, tailored workflows, and seamless automation.

Kapture CX is headquartered in Bangalore and has offices in Mumbai and Delhi/NCR in India, in addition to offices in the USA, UAE, Singapore, Philippines and Indonesia.

What is this role all about?

As a Senior Technical Product Manager , you will act as a trusted technical product advisor, working closely with customers and internal teams to translate business requirements and complex use cases into effective product and AI solutions.

The role combines technical product management, client engagement, business understanding, solutioning and project execution . You will provide product and technical guidance to customers, lead solution discussions, coordinate with Product and Engineering teams, resolve complex technical challenges, support AI-powered implementations, and use customer feedback and insights to drive product improvements.

You will also contribute to areas such as prompt engineering, knowledge base management and product testing/UAT where relevant to AI and product use cases.

Sounds interesting?

Solutioning & AI

• •Lead solution discussions for complex customer requirements and new use cases, recommending scalable product and AI approaches.
• •Translate business requirements into workflows, configurations, integrations and product solutions that can be effectively implemented.
• •Work with Product and Engineering teams to assess solution feasibility, technical dependencies and product gaps.
• •Support AI-powered use cases by understanding how AI capabilities can be applied to customer requirements and workflows.
• •Contribute to prompt engineering by refining prompts, testing outputs and improving response quality for relevant AI use cases.
• •Contribute to knowledge base management by helping structure, maintain and improve information used by product teams, customers and AI-powered solutions.
• •Capture product feedback and insights from customer engagements to influence future product enhancements.

Technical Expertise

• •Develop a strong understanding of Kapture's products, APIs, system integrations, data flows and technical dependencies.
• •Work closely with Engineering and technical teams to troubleshoot and resolve complex product and implementation issues.
• •Analyse logs, errors, system flows and technical dependencies to support debugging and root-cause identification.
• •Understand and validate technical requirements, integrations and solution behaviour during implementation and UAT.
• •Work with technical tools and platforms such as APIs, Postman, Kafka, Grafana, Sentry or equivalent technologies where relevant to the use case.
• •Translate technical findings and product limitations into clear inputs for customers, Product and Engineering teams.

Client Engagement

• •Act as a trusted technical product advisor during customer discussions, understanding business requirements, workflows and use cases.
• •Provide clear guidance on Kapture's product capabilities, technical considerations and solution design.
• •Recommend appropriate product and solution approaches for custom client requirements and new use cases.
• •Communicate technical concepts clearly to both technical and non-technical stakeholders.
• •Build strong customer relationships, drive product adoption and help customers leverage Kapture's platform effectively.

Project & Delivery Management

• •Lead and coordinate AI and product implementation initiatives across customers and internal teams.
• •Review project plans to identify gaps in deliverables, timelines, dependencies and risks.
• •Coordinate with Product, Engineering, CX and other relevant teams to ensure requirements and deliverables remain aligned.
• •Track progress across multiple engagements, identify risks proactively and drive timely resolution of dependencies.
• •Support implementation, testing and UAT activities to ensure solutions meet agreed requirements before deployment.

Business Acumen

• •Understand customer business objectives and translate them into clear product requirements and use cases.
• •Evaluate customer requirements in terms of business value, product capability, feasibility and potential impact.
• •Identify opportunities where Kapture's products, AI capabilities and automation can address customer needs and improve business outcomes.
• •Use customer feedback, product usage and implementation insights to identify product gaps and improvement opportunities.
• •Partner with Product, CX and other stakeholders to improve product adoption and customer value.

People Management & Development

• •Mentor and support Technical Product Managers and other team members on product, technical and customer-related challenges.
• •Share knowledge, best practices and learnings from complex customer use cases and implementations.
• •Act as a subject matter expert and provide guidance to team members on solutioning and technical product discussions.
• •Collaborate with peers and cross-functional teams to strengthen overall product and solutioning capabilities.

What does success look like in this role?

Success in this role means:

• •Customers receive effective and scalable solutions aligned with their business requirements.
• •AI and product implementations are executed smoothly with appropriate coordination, testing and issue resolution.
• •Customers are able to effectively adopt and leverage Kapture's products and capabilities.
• •Complex technical issues are identified, understood and resolved through structured troubleshooting and cross-functional collaboration.
• •Customer and implementation insights are converted into meaningful product improvements.
• •Product gaps, new use cases and opportunities for AI or automation are identified and communicated to the relevant teams.
• •Prompt and knowledge improvements contribute to better AI solution quality where applicable.
• •Technical Product Managers and other team members benefit from knowledge sharing and mentoring.

What would make you a good fit for this role?

Here are the basic requirements:

• •You have 5-8 years of experience in product management, technical product management, product delivery, solution consulting or a similar role, preferably in a SaaS or AI-led environment.
• •You have a strong functional understanding of enterprise SaaS products, APIs, system integrations and data flows .
• •You are comfortable working with both business and technical stakeholders.
• •You have strong problem-solving and debugging skills, including the ability to understand technical issues, trace errors and identify root causes.
• •You have experience translating business requirements into product requirements and solution approaches.
• •You have experience working with cross-functional Product, Engineering, CX or implementation teams.
• •You understand product testing, UAT and implementation processes.
• •You have a strong understanding of AI-powered products and their application to customer use cases.
• •You are able to organise, prioritise and manage multiple engagements and stakeholders simultaneously.
• •You communicate technical concepts clearly and in a structured manner.

You will have an advantage if you:

Have experience working with