Server

Description

Job Summary: The restaurant server is responsible for greeting and seating guests, taking food and drink orders, delivering food and beverages, and ensuring overall customer satisfaction in a timely and friendly manner. Servers must maintain a clean and organized work area, collaborate with kitchen and bar staff, and assist with other duties as needed.

Key Responsibilities:

Greeting and Seating Guests:

• •Welcome guests to the restaurant, provide menus, and offer assistance with seating.
• •Explain the menu, including specials and promotions, and answer questions about menu items.

Taking Orders:

• •Accurately take food and drink orders from guests and relay them to kitchen or bar staff.
• •Make recommendations based on guest preferences and dietary restrictions.
• •Ensure all special requests or modifications are communicated to the kitchen.

Serving Food and Beverages:

• •Deliver food and drinks to tables promptly and accurately.
• •Check back with guests to ensure satisfaction and attend to any additional needs.
• •Refill drinks and bring extra condiments as needed.

Maintaining Cleanliness and Organization:

• •Keep work areas, tables, and dining areas clean and organized.
• •Bus tables after guests finish eating and prepare them for new guests.

Handling Payments:

• •Present checks to guests, process payments (cash, credit card, etc.), and provide change as necessary.
• •Operate the register and ensure accurate billing.

Customer Service:

• •Provide exceptional service to create a positive dining experience.
• •Address guest complaints or concerns in a professional and timely manner.
• •Ensure guest satisfaction and go above and beyond to meet their needs.

Team Collaboration:

• •Work closely with kitchen, bar, and other service staff to ensure smooth operations.
• •Assist other team members as needed, including clearing dishes, restocking supplies, or covering shifts.

Other Duties:

• •Help with opening or closing the restaurant, including cleaning and setting up for service.
• •Maintain knowledge of the menu, daily specials, and promotions.

Requirements

Qualifications:

• •High school diploma or equivalent.
• •Previous experience in food service or customer service preferred.
• •Strong communication and interpersonal skills.
• •Ability to multitask and work in a fast-paced environment.
• •Excellent customer service skills and a friendly attitude.
• •Ability to stand, walk, and carry heavy trays for extended periods.

Work Environment:

• •Fast-paced, busy restaurant setting.
• •Ability to work evenings, weekends, and holidays as needed.