Server - Goat Tree

Description

Position Overview

Goat Tree is a vibrant, all-day dining destination rooted in fresh, coastal California cuisine, artisanal coffee, and an inviting, social atmosphere. As a Server, you are the face of the guest experience—delivering warm, engaging, and highly attentive service that reflects the effortless sophistication of Hotel Californian.

This role requires a balance of genuine hospitality, product knowledge, and efficiency. The Server is responsible for guiding guests through the menu, executing flawless service, and creating memorable dining experiences.

Key Responsibilities

Guest Experience & Service Excellence

• •Deliver warm, personalized, and anticipatory service to every guest
• •Create a welcoming and engaging dining experience that reflects Goat Tree’s energetic and approachable atmosphere
• •Guide guests through the menu, providing detailed knowledge of food, coffee, wine, and beverage offerings
• •Read guest cues and tailor service style accordingly (efficient vs. leisurely dining)
• •Handle guest concerns with professionalism, urgency, and care to ensure full satisfaction

Food & Beverage Execution

• •Accurately take and enter orders into the POS system with attention to detail
• •Serve food and beverages in a timely and polished manner
• •Maintain full knowledge of menu items, ingredients, allergens, and preparation methods
• •Uphold all sequence-of-service standards and timing expectations
• •Ensure proper table maintenance, including clearing, resetting, and overall cleanliness

Sales & Revenue Enhancement

• •Thoughtfully upsell menu items, beverages, and specials to enhance the guest experience
• •Promote high-margin items such as specialty coffee, wine, and add-ons
• •Support achievement of restaurant revenue and guest check average goals

Operational Excellence

• •Maintain cleanliness and organization of the dining area, service stations, and POS areas
• •Follow all health, safety, and sanitation standards in accordance with local regulations
• •Collaborate with kitchen, bar, and support teams to ensure seamless service flow
• •Complete opening, running, and closing side work as assigned

Brand & Culture Alignment

• •Represent Goat Tree and Hotel Californian with professionalism, style, and authenticity
• •Contribute to a positive, team-oriented culture focused on excellence and accountability
• •Participate in ongoing training, menu tastings, and service development

Qualifications

• •1–3 years of serving experience in a restaurant, café, or luxury hospitality environment preferred
• •Strong knowledge of food, coffee, and beverage service (wine knowledge a plus)
• •Experience with POS systems (e.g., Toast, Micros, or similar)
• •Exceptional communication and interpersonal skills
• •Ability to multitask and remain composed in a fast-paced environment
• •Strong attention to detail and service standards
• •Must meet minimum age requirements to serve alcohol (21+ in California)

Core Competencies

• •Guest-Centered Service
• •Communication & Engagement
• •Attention to Detail
• •Sales & Upselling Ability
• •Team Collaboration
• •Adaptability & Efficiency

Physical Requirements

• •Ability to stand and walk for extended periods
• •Ability to lift and carry trays up to 30 lbs
• •Frequent bending, reaching, and movement throughout the restaurant

Why Goat Tree | Hotel Californian

Goat Tree offers a dynamic and elevated dining experience that blends casual sophistication with exceptional quality. As a Server, you will be part of a team that delivers thoughtful hospitality in a setting that celebrates community, flavor, and the Santa Barbara lifestyle.