Server @ the AC Hotel Raleigh Downtown

Description

SUMMARY: Food and Beverage Server for Summit Hospitality Group Hotels is responsible for the coordination (order taking), delivery, and service of menu items while providing a friendly, courteous, and timely delivery response to the guest’s complete satisfaction. The Food Server may be requested to assist in the delivery of room service orders to guest rooms.

DUTIES AND RESPONSIBILITIES:

· Ensures complete guest satisfaction by delivering exceptional, attentive service

· Complete knowledge of all menu items. Including preparation and suggestions for pairing with beverages; focuses on up-selling to increase profits

· Ensures order is complete when picking up order before delivering to guest

· Responsible for table set-up within dining room work stations according to company and brand standards

· May be responsible for clearing and bussing tables in the absence of the bus person

· Responsible for set-up and preparation work for the next meal shift

· Responsible as assigned for performing service side work to include replenishing condiments, tray and table set-up and general restocking

· Responsible for supporting/assisting other Associates during peak business activities

· Follows up with guest promptly when fulfilling requests

· May be responsible for incoming Room Service orders, delivery to guest room, follow up clean up, and ensuring order is tabbed to guest account

· May be requested to assist in preparing complimentary fruit baskets and platters

· Must abide by all Federal, State, Local, and Corporate liquor regulations pertaining to Serving Alcohol with Care to minors and intoxicated guests to ensure laws are followed without exception

Duties are subject to change and additional duties/tasks may be assigned as needed

Requirements

PREREQUISITES:

· Knowledge and practical experience serving food and beverages for hotels/restaurants/country clubs

· Demonstrated ability for reliability, high quality service, ability to function in high-pressure environments

· Demonstrated ability and desire to ensure complete guest satisfaction

· Ability to read, write, and speak the English language in order to communicate with guests and staff

Flexible work schedule including evenings and weekends

QUALIFICATIONS:

· High School diploma or equivalent is preferred

· ServSafe certified

· Proficient with computer input including Microsoft

· Demonstrated ability to work in high pressure/fast environments in an even-tempered manner

· Ability to memorize, recite, and promote a variety of menu items and beverages

· Knowledge of appropriate table settings, service ware, and menu items