Service Advisor Assistant

Core Objective: Support the Service Advisors in delivering an efficient, high-quality customer service experience by assisting in customer intake, answering phones, making appointments.

Key Responsibilities

Customer Service & Intake: Greet customers, document vehicle concerns, and assist with service appointments and check-ins

Warranty & Service Contracts: Verify warranty coverage with technicians with warranty administrator, service contracts, and applicable Ford manufacturer guidelines.

Customer Communication: Use customer lists to coordinate with the customers to have services performed: Recalls, Special order parts, etc.

Billing & Vehicle Delivery: Receive payment and close invoices for customer pick-up.

Rental Vehicles: Open and close rental agreements for rental cars.

This and other items to ensure an excellent customer experience.

Required Qualifications & Experience

High school diploma or equivalent required.

Previous automotive service, dealership, customer service, or administrative experience preferred.

Strong communication, organization, and customer service skills.

Ability to multitask, prioritize work, and meet deadlines in a fast-paced environment.

Basic understanding of automotive repair orders, estimates, and service processes preferred.

Proficiency in Microsoft Office and dealership management systems preferred.

Ability to handle customer concerns professionally and maintain a positive customer experience.

Valid driver’s license with an acceptable driving record.