Service Advisor

Service Advisor Responsibilities :

Responsible for greeting customers coming into the service department for all service needs

Take and determine appropriate course of action for all incoming service department telephone calls concerning pending repairs, scheduling, cost and completion dates

Assist in the preparation of quotes on repair jobs. Write service orders and obtain customer approval of orders

Open Repair Orders and close Repair Orders in times of customer/service overflow

Assist the Shop Supervisor’(s) in the assignment of service technicians to specific service jobs. Monitor job progress and keep customer updated

Assist service technicians in identifying opportunities to Up-Sell

Report all customer complaints to the Service Manager and/or the Assistant Service Manager

Inspect each departing job for quality and cleanliness

Finalizes paperwork upon completion of work and at end of shift

Check all cash schedules daily

Assist Shop Supervisor daily. Serve as relief for all Shop Supervisor vacations, etc.

Promote good housekeeping and safe work practices

Perform all other duties as assigned

Service Advisor Requirements:

Education

A high school diploma or GED is required.

Experience

Minimum of 2 years’ experience in Customer Service Relations, vehicle environment and employee supervision is preferred, but not mandatory.

Licenses or Certificates

A valid driver’s license is required.

IND-SERVICE