Service Advisor

Description

Gresham, OR | Toyota | Lexus | Japanese brand | 2+ years experience required | Dealership experience preferred | High volume | Fixed ops | Pacific Northwest | Portland metro | Veterans encouraged to apply | $40,000 - $120,000+ OTE

IS THIS YOU?

You're an experienced service advisor with 2+ years in a dealership service environment -- you manage a high repair order workload without losing accuracy, communication quality, or your composure with guests

You earn guest trust through honest recommendations, clear communication, and consistent follow-through -- guests leave your lane feeling informed and well cared for, not processed

You're ready to bring your dealership experience to a high-volume Pacific Northwest Toyota store where your ability to manage volume and deliver a genuine guest experience translates directly into strong and consistent earnings

WHO WE ARE

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.

Gresham Toyota serves a loyal, community-oriented Toyota ownership base in the greater Portland metro's east side. Toyota guests return at a high rate -- they're consistent, scheduled, and attentive to the quality of their service experience. The advisor who manages their workload well, communicates clearly, and follows through without fail builds a book of returning guests that drives steady, compounding earnings over time.

WHAT YOU'LL DO

Manage a high-volume repair order workload with accuracy and professionalism -- writing ROs clearly, tracking progress across multiple active vehicles simultaneously, and communicating status to guests proactively

Serve as the primary point of contact for guests throughout the service process -- from write-up through vehicle return -- ensuring every interaction reflects genuine care and honest communication

Translate technical repair findings into clear, confident guest communication -- presenting recommendations honestly and obtaining authorization accurately

Build precise estimates and commit to realistic timelines -- then follow through on every commitment made

Coordinate with technicians and parts to keep repair workflows moving efficiently and on schedule

Identify and present additional service recommendations that protect guest safety and vehicle performance

Maintain accurate DMS records and uphold all documentation and compliance standards

WHAT WE'RE LOOKING FOR

2+ years of service advisor experience -- required. Dealership service advisor experience strongly preferred

Toyota or Lexus experience a meaningful plus -- familiarity with Toyota service processes, TMS programs, and the brand's high-retention ownership base is an advantage from day one

Proven ability to manage a high repair order workload with accuracy and composure -- volume is real here and the advisor who thrives in it earns accordingly

Strong customer service instincts -- you communicate clearly, follow through without gaps, and earn guest trust through consistency rather than personality alone

Organized and detail-oriented -- accurate estimates, complete documentation, and on-time delivery are non-negotiable

Comfortable with DMS platforms -- Reynolds & Reynolds or CDK experience preferred

Valid driver's license with a clean driving record

WHAT WE OFFER

OTE of $40,000 - $120,000+/yr

Paid Toyota manufacturer and product training

Medical, dental, and vision insurance

Life insurance and supplemental coverage options

Paid time off and paid holidays

Clear career path -- strong advisors grow into senior advisor and service management roles at Swickard

Employee vehicle purchase and service discounts

WHY GRESHAM TOYOTA

Toyota's ownership base has one of the highest service retention rates in the industry -- Gresham's loyal, community-oriented guests return on schedule and build relationships with the advisors who take care of them consistently

High volume with high retention is the right combination for an advisor who wants to build a strong book of returning guests -- the earnings potential at $120,000+ reflects what the right advisor can build here over time

Gresham's position on Portland's east side puts this store at the center of a growing, working community where trust and follow-through carry real weight -- the advisor who earns that trust keeps it for years

Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry

Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- describe exactly what a great Service Advisor does in every guest interaction

If you're an experienced service advisor who can manage a high-volume Toyota service drive with accuracy, clear communication, and genuine care for every guest -- and you want to build a book of returning clients in a loyal Pacific Northwest community where that consistency pays -- we'd like to meet you.