Service Advisor

Description

Ontario, CA | Toyota | Japanese brand | Fixed ops | Hospitality experience welcome | Sales experience welcome | Inland Empire | Southern California | San Bernardino County | Veterans encouraged to apply | $60,000 - $120,000+/yr

IS THIS YOU?

New to automotive service? You don't need a car background to succeed here -- you need to genuinely enjoy working with people, take pride in helping them make confident decisions, and be motivated by results you can measure. We train the rest.

You're a clear, composed communicator who keeps guests informed and follows through on every commitment

You come from hospitality, retail, sales, or another guest-facing background and you're ready to run a high-volume Toyota service drive

WHO WE ARE

Crown Toyota is part of Swickard Auto Group, a hospitality company in the retail automotive space built on one idea -- be the favorite of our guests, our employees, and our manufacturing partners. We operate 40+ dealerships across the West Coast, Alaska, and Hawaii, and whether you're in Ontario or Anchorage, the standard is the same. Do right by people, every time.

WHAT YOU'LL DO

Serve as the primary point of contact for guests from write-up through vehicle return

Explain inspection findings clearly and recommend additional service honestly, without pressure

Build accurate estimates, set realistic timelines, and follow through on every commitment

Coordinate with technicians and parts to keep repairs moving and guests updated

Keep a high-volume drive organized -- communicating wait times and vehicle status before guests have to ask

Maintain accurate records in the DMS

WHAT WE'RE LOOKING FOR

1+ year of service advisor, hospitality, or guest-facing sales experience preferred -- candidates from retail, hospitality, and other sales backgrounds are encouraged to apply

Toyota or Japanese brand experience a plus -- paid Toyota training provided

Composed communicator who stays organized when the drive is busy

Detail-oriented -- accurate estimates and honest timelines are the baseline

Self-motivated, with a drive to build a book of returning guests

Comfortable with DMS platforms or quick to learn them

Valid driver's license with a clean driving record

WHAT WE OFFER

OTE of $60,000 - $120,000+/yr

Paid Toyota manufacturer and product training

Medical, dental, and vision insurance

Life insurance and supplemental coverage options

Paid time off and paid holidays

Career path -- strong advisors grow into senior advisor, service drive manager, and service management roles

Employee vehicle purchase and service discounts

WHY CROWN TOYOTA

A high-volume Inland Empire Toyota store with steady drive traffic -- an advisor builds a returning-guest book faster here than at a low-volume store

Toyota owners come back for service, and the advisor who treats them well becomes the one they ask for by name

Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry

Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- describe what a great Service Advisor does in every guest interaction

If you're a guest-first communicator ready to build a high-earning advisor career on a high-volume Toyota drive -- apply.